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Simon Gift Card® Account Sales Website FAQs:
What is the
American Express Simon
Giftcard?
The American Express Simon Giftcard is an American Express® prepaid
card that can be used to purchase merchandise and services anywhere in the U.S.
where American Express® cards are accepted, like the many retail stores
and restaurants in Simon malls. Exceptions - cruise lines and casinos.
What is the Visa Simon Giftcard®?
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What makes the
American Express Simon
Giftcard different from other gift cards
or gift certificates?
What makes the Visa Simon Giftcard® different from other gift cards
or gift certificates?
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Is the
American Express Simon Giftcard
product a credit card?
Is the Visa Simon Giftcard® a credit card?
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How much money can I put on a Simon Giftcard?
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How much will it cost to process an order?
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Simon Gift Card® Account Sales Ordering FAQs:
How do I place a Simon Giftcard Volume Order?
- Your (or your Company) name, address, and telephone number.
- Name, address, and telephone number of each recipient.
- Your payment information.
- Your order information - how many Simon Giftcards and for what denomination
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What is the minimum order size, and what is the maximum order size?
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What payment options are available?
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What should I do if I am having trouble purchasing a Simon Giftcard
® with my
American Express
®, Visa or MasterCard
® on-line?
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Where can corporate customers download the Customer Initiated ACH payment instructions?
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How long does it take to receive a Simon Giftcard?
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Is the Simon Giftcard sent to the recipient or to me?
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Can I send the Simon Giftcard to anyone in the United States?
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What should I do if my recipient does not receive his or her Giftcard?
Call us toll free at 877-746-6642 or email GiftCardsCS@simon.com Monday through Friday 9:00 am to 5:00 pm EST for assistance.
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How do I activate my order once I receive my cards?
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How can I increase the number of Simon Giftcards I can order in a single order?
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What should I do if I do not receive my order?
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Using a Simon Giftcard® and Customer Service FAQs:
What if I want to buy something that costs more than the value
of the Simon Giftcard?
- Inform cashier in advance you will be using two forms of payment.
- Pay the cashier the difference with the alternate form of payment.
- Present the Giftcard and state specific amount to be used.
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Can I use my Simon Giftcard at more than one merchant?
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Can I add more money to the Simon Giftcard?
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Can the
American Express Simon Giftcard
be replaced if lost or stolen?
Can the Visa Simon Giftcard® be replaced if lost or stolen?
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What happens when I spend all the funds on my Simon Giftcard?
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Why do I sometimes have problems spending my Giftcard at restaurants,
hair and nail salons, when I have enough money left on my Giftcard to cover the
bill for food / service?
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Can I use an
American Express Simon
Giftcard at a gas station?
Why do I sometimes have problems using my Visa Simon Giftcard® at pay
at the pump at gasoline stations?
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What happens if I need to return something I purchased with my
Simon Giftcard?
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How will I know the original value of my Giftcard?
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How can I check the balance on my Simon Giftcard?
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Can I activate my Giftcard on-line?
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Can I register my Giftcard on-line?
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Why should I register my Giftcard for internet purchases?
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My internet purchase was declined even though there was a sufficient
balance - but my Giftcard was still debited. Why?
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Why is there a $1 transaction on my card that I did not make?
All Internet merchants do not use the method of validation for Internet purchases. Unfortunately, Simon had no way
of distinguishing which merchants use the $1.00 pre-authorization hold. To ensure you have sufficient funds available when making Internet
purchases, the purchase amount should be $1.00 less than the available balance on the Giftcard.
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Who issues the Simon Giftcard?
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