Click on a question below to select a question and view the answer.

General Simon Gift Card^® Corporate Sales Website FAQs:

• What is the Simon Giftcard?
• What makes the Simon Giftcard different from other gift cards or gift certificates?
• Is the Simon Giftcard a credit card?
• How much money can I put on a Simon Giftcard?
• How much will it cost to process my order?

Simon Gift Card^® Corporate Sales Ordering FAQs:

• How do I place a Simon Giftcard Volume Order?
• What is the minimum order size, and what is the maximum order size?
• Can I cancel an order?
• What payment options are available?
• What should I do if I am having trouble purchasing a Simon Giftcard^® with my Visa^® or MasterCard^® on-line?
• Where can I download the Customer Initiated ACH payment instructions?
• How long does it take to receive a Simon Giftcard?
• Is the Simon Giftcard sent to the recipient or to me?
• Can I send the Simon Giftcard to anyone in the United States?
• What should I do if my recipient does not receive his or her Giftcard?
• How do I activate my order once I receive my cards?
• How can I increase the number of Simon Giftcards I can order in a single order?
• What should I do if I do not receive my order?

Using a Simon Giftcard^® and Customer Service FAQs:

• What if I want to buy something that costs more than the value of the Simon Giftcard?
• Can I use my Simon Giftcard at more than one merchant?
• Can I add more money to the Simon Giftcard?
• Can the Simon Giftcard be replaced if lost or stolen?
• What happens when I spend all the funds on my Simon Giftcard?
• Why do I sometimes have problems spending my Giftcard at restaurants, hair and nail salons, when I have enough money left on my Giftcard to cover the bill for food / service?
• Why do I sometimes have problems using my Simon Giftcard at pay at the pump at gasoline stations?
• What happens if I need to return something I purchased with my Simon Giftcard?
• How will I know the original value of my Giftcard?
• How can I check the balance on my Simon Giftcard?
• Can I activate my Giftcard on-line?
• Can I register my Giftcard on-line?
• Why should I register my Giftcard for internet purchases?
• My internet purchase was declined even though there was a sufficient balance - but my Giftcard was still debited. Why?
• Why is there a $1 transaction on my card that I did not make?
• Who issues the Simon Giftcard?

---

The American Express Simon Giftcard is an American Express^® prepaid card that can be used to purchase merchandise and services anywhere in the U.S. where American Express^® cards are accepted, like the many retail stores and restaurants in Simon malls. Exceptions - cruise lines and casinos.

The Visa Simon Giftcard^® is a prepaid card that can be used to purchase gifts and services anywhere Visa debit cards are accepted in the U.S. like the many retail stores and restaurants in Simon malls.

Back to Top

Your American Express Simon Giftcard can be used anywhere in the U.S. American Express Cards are accepted, unlike a store gift card or certificate, which limits you to purchases only at that store. Exceptions - cruise lines and casinos.

Your Simon Giftcard can be used anywhere Visa debit cards are accepted in the U.S., unlike a store gift card or certificate which limits you to purchases only at that store.

Back to Top

No, the Giftcard is a prepaid American Express card which you can purchase in increments between $10 and $1000. American Express Simon Giftcards^® are non-reloadable.

No, the Giftcard is a prepaid Visa card with the value of any amount you select between $10 and $1000. Visa Simon Giftcards® are non-reloadable.

Back to Top

You can purchase Giftcards in any dollar amount you choose from $10 and $1000.

Shipping Fees:

Express shipping rates will apply. You will be shown your shipping charges during the order process.

Back to Top

Here is the Processing Fee Schedule:

Number of cards	Fee
1 - 24	$10.00
25 - 99	$15.00
100 - 249	$20.00
250 - 999	$25.00
1000 - 999,999,999	$30.00

Back to Top

You can order Simon Giftcards by visiting www.simon.com/volume. After registering your account with Simon you will be given access to the Corporate Sales website where you will place your order. To register and place your order you will need the following information:

1. Your (or your Company) name, address, and telephone number.
2. Name, address, and telephone number of each recipient.
3. Your payment information.
4. Your order information - how many Simon Giftcards and for what denomination

Back to Top

The minimum number of Giftcards that you can order through the Simon Giftcard Volume Sales website is 1. The Maximum number of Giftcards that you can order through the Simon Gift Card Corporate Sales website will be based on your program needs.

Back to Top

Once you complete your order, you cannot cancel it. Please be certain that you've entered the correct information before submitting your order.

Back to Top

You may pay via Credit Card (American Express^®, Visa, and MasterCard^®), Customer Initiated ACH, or Check. Please note that each of these payment methods must be approved by your account representative prior to your placing an order.

Back to Top

Be sure to check the following:

1. Credit Card Expiration Date. Make sure the expiration date on your card matches the expiration date in your issuer's system.
2. Address. The address on your Credit or Debit Card statement needs to be exactly the same as the one you enter on the order.

Back to Top

Click here to download the Customer Initiated ACH payment instructions.

Back to Top

Your order will be processed within 48 hours, Monday through Friday. Note: Cards cannot be shipped to a P.O. or APO Box. Once the order has been processed the Simon Giftcards will be shipped.

Back to Top

You are able to specify the shipping address when you place your order.

Back to Top

Yes, the card can be delivered to anyone within the United States (excluding below). However, we do not send Simon Giftcards to post office boxes, APO or FPO addresses, or international addresses.

The American Express Simon Giftcard cannot be ordered from or shipped to Hawaii or Vermont.

The Visa Simon Giftcard® cannot be ordered from or shipped to Connecticut, Hawaii, New Hampshire, New Jersey, Rhode Island or Vermont

Back to Top

If the Giftcard has not arrived at the recipient's address within 5 business days, please:

Call us toll free at 1-877-746-6642  Monday through Friday 9:00 am to 5:00 pm EST for assistance. 

Back to Top

Most orders will automatically activate based on a set number of days, however some orders must be manually activated. Please refer to the order confirmation emails you received after placing your order to determine how your cards will be activated. If you are directed to activate them yourself by logging back in to the Simon Volume Sales web site, then you will follow the directions below. Otherwise, activation will be automatic based on the date printed in your order confirmation email.

1. 1. Login to the Simon Volume Giftcard website at http://www.simon.com/volume/login.
2. 2. Click on the link labeled Activate Order and wait for your order history to appear.
3. 3. Locate the order you just received and click the 'Ready To Activate' link. If you are having trouble locating your order, you can use one of the Giftcards from the order to search for the order.
4. 4. Click the Activate Cards button, then enter one of the Giftcard numbers you received in the order to initiate the activation process (activation can take up to 24 hours, but is typically only a few hours).
5. 5. You should receive a success message confirming the activation process was initiated -- click the Continue button to return the details page of your order and note the activation status should now read 'Activation Requested'. 
6. 6. At this point the activation request will be completed within the next 12-24 hours (but is typically completed in only a few hours). The cards will be ready to use once activation is complete. If you would like to check the status of the activation process, you can log in to your account at http://www.simon.com/volume/, click on order history, click on the order you want to check, and click the 'Check Activation Status' button to see the current status of your activation request.

Back to Top

If you need to increase these approval limits or have any questions about our products and services, please contact Jerry Leuthold at jleuthold@simon.com

Back to Top

If you have not received your order within 5 business days, please log in to your account, open your order, and click on the tracking number. This will show the status of your shipment. You can also contact us at 1-877-746-6642 Monday thru Friday, 9:00am to 5:00pm EST for assistance.

Back to Top

If you try to spend more than the amount available on you Giftcard, the transaction will be declined. To purchase an item that costs more than the available amount on your Giftcard, you will need to combine the value of your Giftcard with another form of payment. Follow these simple steps for a smooth transaction:

• Inform cashier in advance you will be using two forms of payment.
• Pay the cashier the difference with the alternate form of payment.
• Present the Giftcard and state specific amount to be used.

Note: It's important to keep track of your Giftcard balance so you do not try to make purchases for more than the amount remaining on the Giftcard. There are three ways you can keep track of your balance: Visit www.simongiftcard.com, call the toll-free number printed on the back of the Giftcard anytime, or stop by Simon Guest Services at your nearest Simon mall and we will look up your balance.

Back to Top

Yes, as long as there are sufficient funds remaining on the Giftcard.

Back to Top

No, but you can order a new Giftcard at www.simon.com or visit your local Simon Mall.

Back to Top

Yes. Call Customer Service toll-free at 1-800-331-5479 to cancel the Giftcard as soon as you can, 24 hours a day, seven days a week. You will need to know your Giftcard number, so be sure to record it in a safe place. The balance remaining on your Giftcard will be replaced without a fee.

Yes. Call Customer Service toll-free at 1-866-300-9401 for the Visa Simon Giftcards^® issued by US Bank and 1-866-885-6320 for Visa Simon Giftcards issued by MetaBank to cancel the Giftcard as soon as you can, 24 hours a day, seven days a week. You will need to know your Giftcard number, so be sure to record it in a safe place. You may also be required to provide additional information. After you cancel the Giftcard, we will send you a replacement Giftcard with the remaining balance minus a $15 replacement fee.

Back to Top

Your Giftcard will no longer be accepted as a form of payment.

Back to Top

It's customary for restaurants and some other service-oriented merchants to factor in an additional 20% to cover any tip you may leave on the Giftcard. If your total bill, after adding in the additional 20%, exceeds the amount on the Giftcard, it will be declined. You should ensure that your Giftcard has an available balance that is 20% greater than your total bill.

Back to Top

We encourage you to pay inside. Gas stations will also secure an authorization on the Giftcard for an estimated purchase amount to ensure that adequate funds are available to cover the final purchase. To avoid having a gas station obtain an authorization for an amount higher than the actual purchase amount, we suggest that you prepay inside at the cashier. Although only the actual amount you authorize will ultimately be deducted from the value of the Giftcard, the entire amount of the authorization will remain unavailable until the actual transaction posts (typically within 3 business days).

Always pay inside and tell the operator how much you want taken from your card. When you pay at the pump $75 is automatically deducted from your card, until the actual transaction posts (typically within three business days). If you have less than $75 on your card, your transaction will be declined at the pump.

Back to Top

Keep your Giftcard in case you need to return merchandise for credit. Merchandise return and refund policies vary by merchant. If a credit is issued to the cardholder, the credit may not be added to the available funds for up to seven business days. Check your balance regularly at www.simongiftcard.com to determine when your card has been credited for the return.

Back to Top

We provide a card carrier sleeve with purchase date and original value. You can also go to www.simongiftcard.com to check purchase date and value.

Back to Top

There are three ways you can keep track of your balance: Visit www.simongiftcard.com; call the toll-free number located on the back of the card, anytime, 24 hours a day, to make automated balance inquiries; or stop by the Simon Guest Services at your nearest Simon mall. For the American Express Simon Giftcard, make sure you have the full card number (15 digits) and the 4 digit number on the front of the card. For the Visa Simon Giftcard^®, make sure you have the full card number (16 digits) and the 3-digit code on back of the card.

Back to Top

Most Simon Giftcards ordered through the Simon Gift Card Corporate Sales website are activated within seven (7) days after your order is received. If you are required to activate your order once you receive the cards, you will be notified by email with instructions on how to activate your order. You can also find activation instructions in this FAQ by clicking Here.

If you are having trouble activating your card on-line or you do not know the home telephone entered by the card purchaser, please contact Giftcard Services at 1-877-746-6642 Monday thru Friday, 9:00am to 5:00pm EST.

Back to Top

To register your American Express Simon Giftcard, call the number on the back of the card (1-800-331-5479).

Yes. Once you receive a Visa Simon Giftcard^® you can visit www.simon.com to register your card. You'll need 3 things to register your card on-line:

1. Your personal information - name, address, email, etc.
2. 16-digit Card Number.
3. 3-digit CVV2 Number on the back of the Giftcard.

If you are having trouble registering your card on-line please contact Giftcard Services at the toll-free number printed on the back of the Giftcard, 24 hours a day, seven days a week. You will need to know your Giftcard number, so be sure to record it in a safe place. You may also be required to provide additional information. After you cancel the Giftcard, we will send you a replacement Giftcard with the remaining balance minus a $15 replacement fee.

Back to Top

Internet, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address, of the Giftcard owner be verified with the card-issuing bank. If you wish to make internet, mail or telephone order purchases, you will need to register your Giftcard prior to making an internet, mail or telephone order purchase.

This is important because internet, mail and telephone order purchases are subject to the merchant's security policy governing the acceptance of bank cards. What this means is that many merchants won't complete an internet, mail or telephone transaction if the data provided by the purchaser does not match with the information that the Bank has on file about the cardholder. Unless you register your Card in advance, there will be no way an internet, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the card.

Back to Top

If you had sufficient funds on the Giftcard when the purchase was attempted, then the debit is a temporary debit. Your Giftcard will be reimbursed for the amount debited within 6-8 days. The debit occurs because even though our Giftcard system had approved the purchase, the merchant subsequently declined to complete the transaction under its security policies. (This probably occurred because you had not registered your Giftcard in advance. See previous question above.) Once a purchase transaction is approved by the Giftcard system, the funds are debited - and can only be replaced later, when the data indicating that no purchase was completed is received. Please note that Simon Property Group, U.S. Bank^®, Visa, MetaBank or American Express^® and their affiliates, employees, and agents have no control over merchant's security policies and cannot reverse or overrule a decline based on the merchant's security policies.

Back to Top

A $1.00 pre-authorization hold is a form of security validation used by many Internet merchants to ensure the credit/debit card or giftcard presented at the time of purchase is valid. The $1.00 pre-authorization hold is temporary and will be released and credited back to your card within 8 business days.

All Internet merchants do not use the method of validation for Internet purchases. Unfortunately, Simon had no way of distinguishing which merchants use the $1.00 pre-authorization hold. To ensure you have sufficient funds available when making Internet purchases, the purchase amount should be $1.00 less than the available balance on the Giftcard.

Back to Top

American Express Simon Giftcards are issued by American Express Prepaid Card Management Corporation.

Visa Simon Giftcards^® sold through the on-line Corporate Sales website are issued by MetaBank or US Bank National Association.

Back to Top