Visa  Amex


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Simon Gift Card® Account Sales Website FAQs:

What is the American Express Simon Giftcard?

The American Express Simon Giftcard is an American Express® prepaid card that can be used to purchase merchandise and services anywhere in the U.S. where American Express® cards are accepted, like the many retail stores and restaurants in Simon malls. Exceptions - cruise lines and casinos.

What is the Visa Simon Giftcard®?

What makes the American Express Simon Giftcard different from other gift cards or gift certificates?

What makes the Visa Simon Giftcard® different from other gift cards or gift certificates?

Is the American Express Simon Giftcard product a credit card?
Is the Visa Simon Giftcard® a credit card?

How much money can I put on a Simon Giftcard?

How much will it cost to process an order?
Number of cardsFee
1 - 24$10.00
25 - 99$15.00
100 - 249$20.00
250 - 999$25.00
1000 - 999,999,999$30.00

Simon Gift Card® Account Sales Ordering FAQs:

How do I place a Simon Giftcard Volume Order?
  1. Your (or your Company) name, address, and telephone number.
  2. Name, address, and telephone number of each recipient.
  3. Your payment information.
  4. Your order information - how many Simon Giftcards and for what denomination

What is the minimum order size, and what is the maximum order size?

Can I cancel an order?

What payment options are available?

What should I do if I am having trouble purchasing a Simon Giftcard® with my American Express®,  Visa or MasterCard® on-line?

Where can corporate customers download the Customer Initiated ACH payment instructions?

How long does it take to receive a Simon Giftcard?

Is the Simon Giftcard sent to the recipient or to me?

Can I send the Simon Giftcard to anyone in the United States?

What should I do if my recipient does not receive his or her Giftcard?

Call us toll free at 877-746-6642  or email Monday through Friday 9:00 am to 5:00 pm EST for assistance. 

How do I activate my order once I receive my cards?

How can I increase the number of Simon Giftcards I can order in a single order?

What should I do if I do not receive my order?

Using a Simon Giftcard® and Customer Service FAQs:

What if I want to buy something that costs more than the value of the Simon Giftcard?
  • Inform cashier in advance you will be using two forms of payment.
  • Pay the cashier the difference with the alternate form of payment.
  • Present the Giftcard and state specific amount to be used.

Can I use my Simon Giftcard at more than one merchant?

Can I add more money to the Simon Giftcard?

Can the American Express Simon Giftcard be replaced if lost or stolen?
Can the Visa Simon Giftcard® be replaced if lost or stolen?

What happens when I spend all the funds on my Simon Giftcard?

Why do I sometimes have problems spending my Giftcard at restaurants, hair and nail salons, when I have enough money left on my Giftcard to cover the bill for food / service?

Can I use an American Express Simon Giftcard at a gas station?
Why do I sometimes have problems using my Visa Simon Giftcard® at pay at the pump at gasoline stations?

What happens if I need to return something I purchased with my Simon Giftcard?

How will I know the original value of my Giftcard?

How can I check the balance on my Simon Giftcard?

Can I activate my Giftcard on-line?

Can I register my Giftcard on-line?

Why should I register my Giftcard for internet purchases?

My internet purchase was declined even though there was a sufficient balance - but my Giftcard was still debited. Why?

Why is there a $1 transaction on my card that I did not make?

All Internet merchants do not use the method of validation for Internet purchases. Unfortunately, Simon had no way of distinguishing which merchants use the $1.00 pre-authorization hold. To ensure you have sufficient funds available when making Internet purchases, the purchase amount should be $1.00 less than the available balance on the Giftcard.

Who issues the Simon Giftcard?