THE SIMON REWARDCARD®
VISA® PREPAID CARD


  • $3.95 monthly maintenance fee starting 13 months after Card issuance, subject to applicable law
  • $10 fee to replace a Card for any reason
  • Good everywhere Visa debit Cards are accepted worldwide

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Check Your Card Balance


Security Code Help:

Entering the security code from your card helps us verify you as the cardholder and ensure your security.

Visa cards: This 3 digit card identification code is found on the back of your card.

Security Code Help


American Express® Gift Cards Starting With 37230
If your American Express® or American Express Reward® card number starts with 37230, please click the button below to use our partner site for balance inquires and posted transactions to your card.

VISIT PARTNER SITE

Contact Us By Phone:

To review account activity, report your card as stolen, or all other customer service inquiries, please call the phone number on the back of your Simon Rewardcard®.


Contact Us By Postal Mail:

For general correspondence or to dispute a transaction, please use the address below:

Simon Property Group
Attn: Rewardcard Department
225 West Washington Street
Indianapolis, IN 46204

Contact Us By Email:

For general correspondence, comments or questions about the Simon Rewardcard®, please email us at GiftcardsCS@simon.com.

Cardholder Agreement/Rewardcard Terms and Conditions

Select One Of The Following To Review The Applicable Terms & Conditions:


CUSTOMER SERVICE CONTACT INFORMATION:

Address: 10615 Professional Circle, Suite 102, Reno, NV 89521.

Website: www.simon.com/myrewardcard

Phone Number: 866-325-6238

IMPORTANT NOTICES:
  1. This Card has been issued for loyalty/award/promotional purposes pursuant to a conditional offer and is not a gift card.
  2. Please read carefully. This agreement contains an Arbitration Clause requiring all claims to be resolved by way of binding arbitration.
  3. Always know the exact dollar amount available on your card. Merchants may not have access to determine your card balance.
  4. If you do not agree to these terms, do not use the Card and cancel the Card by calling Customer Service. Any refunds or exchanges are subject to the policy of the Corporate Sponsor.
Fees and Expiration

Maintenance Fee: $3.95. Subject to applicable law, beginning the 13th consecutive month after there has been no activity on your Card, a monthly maintenance fee will be assessed to your Card as long as there are funds remaining and no activity occurs. Such fees may diminish the Card balance before the “valid thru” date on the front of the Card. You may avoid this fee by using your Card at least once every twelve months. Although your Card may have an expiration date, the funds on your Card do not expire. Upon expiration, you must contact Customer Service to access the remaining balance on your Card.

Lost/Stolen Card Replacement Fee: $10

Foreign Transaction Fee: 2% of transaction as identified in Paragraph 2c

This Cardholder Agreement (“Agreement”) sets forth the terms and conditions under which a Simon Rewardcard Visa Prepaid Card (“Card”) has been issued to you by MetaBank®. By accepting and using this Card, signing the back of the Card, activating the Card, or authorizing any person to use the Card, you agree to be bound by the terms and conditions contained in this Agreement. In this Agreement "You" and "your" means the person who has received and is authorized to use the Card. "We," "us," and "our" mean collectively, MetaBank, a federally-chartered savings bank, member FDIC, and its divisions or assignees. “Corporate Sponsor” means the company who has directly or indirectly established this Card for the purpose of disbursing funds to you. You should sign the back of the Card immediately upon receipt. The Card may be canceled or revoked at any time without prior notice, subject to applicable law. Please read this Agreement carefully and keep it for future reference.

  1. ABOUT YOUR CARD

    Your Card is a prepaid Card loaded by the Corporate Sponsor, redeemable to buy goods and services anywhere Visa debit cards are accepted. The Card is NOT a credit Card. The Card is not a checking account or connected in any way to any account other than a stored value account where your funds are held. If you have registered your Card, the funds will be insured by the Federal Deposit Insurance Corporation (“FDIC”), subject to applicable limitations and restrictions of such insurance. You may register your Card by visiting www.simon.com/myrewardcard or by calling us at 866-325-6238.

  2. USING YOUR CARD
    1. Accessing Funds and Limitations

      You must activate your Card prior to use by calling the number or going to the website indicated on the Card. The Corporate Sponsor is fully responsible for ensuring funds are available to be loaded to your Card. Each time you use your Card, you authorize us to reduce the value available on your Card by the amount of the transaction. Your Card cannot be: (1) redeemed for its cash value; (2) used for illegal transactions; (3) used to make foreign transactions; (4) used for purchases where recurring payments may occur, such as subscriptions, memberships, rentals, etc; or (5) used to obtain cash at an automated teller machine ("ATM"). For security reasons, we may limit the amount or number of transactions you can make on your Card. We may refuse to process any transaction that we believe may violate the terms of this Agreement. YOU ARE NOT ALLOWED TO EXCEED THE BALANCE OF THE FUNDS AVAILABLE ON YOUR CARD. If you attempt to use the Card when there are insufficient funds associated with it, the transaction will generally be declined. Nevertheless, if a transaction that exceeds the balance of the funds available on your Card occurs due to a systems malfunction or otherwise, you will remain fully liable to us for the amount of the transaction. We reserve the right to cancel this Card should you create a negative balance. If you do not have enough funds available on your Card, you may be able to instruct the merchant perform a “split transaction” to charge part of the purchase to the Card and pay the remaining amount with another form of payment.

    2. Authorized Users

      If you allow another person to use the Card, you will be responsible under this Agreement for all transactions made by that person, regardless of whether you intended to be responsible for all of them, as well as all associated fees and charges, even if any of those transactions, fees or charges caused your balance to go negative.

    3. Foreign Transactions

      If you obtain your funds (or make a purchase) in a currency or country other than the currency or country in which your Card was issued ("Foreign Transaction"), the amount deducted from your funds will be converted by the network or card association that processes the transaction into an amount in the currency of your Card. The rate they choose is either: (i) selected from the range of rates available in wholesale currency markets (which may vary from the rate the association itself receives), or (ii) the government-mandated rate in effect for the applicable central processing date. The conversion rate selected by the network is independent of the Foreign Transaction Fee that we charge as compensation for our services. You will be charged a Foreign Transaction Fee in U.S. dollars equal to 2% on the total amount of the transaction. If the Foreign Transaction results in a credit due to a return, we will not refund any Foreign Transaction Fee that may have been charged on your original purchase.

    4. Personal Identification Number (“PIN”)

      To obtain or personalize your PIN for Debit purchases, visit giftcardmall.com/mygift or call 1-866-325-6238. Cards are not accepted at ATMs and cannot be used to obtain cash in any purchase transaction. You should not write or keep your PIN with your Card. Never share your PIN with anyone and do not enter your PIN into any terminal that appears to be modified or suspicious.

    5. Obtaining Card Balance Information

      You may obtain information about the amount of money you have remaining on your Card at no charge by contacting Customer Service. This information, along with a history of Card transactions, is also available online by visiting our Website. It may also be possible to request a written copy of Card transactions by contacting Customer Service.

    6. Authorization Holds

      You do not have the right to stop payment on any purchase transaction originated by use of your Card. With certain types of purchases (such as those made at restaurants, hotels, or similar purchases), your Card may be “preauthorized” for an amount greater than the transaction amount to cover gratuity or incidental expenses. Any preauthorization amount will place a “hold” on your available funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the preauthorization amount on hold will be removed. During this time, you will not have access to preauthorized amounts. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds.

    7. Returns and Refunds

      If you are entitled to a refund for any reason for goods or services obtained with your Card, the return and refund will be handled by the merchant. If the merchant credits your Card, the credit may not be immediately available. While merchant refunds post as soon as they are received, please note that we have no control over when a merchant sends a credit transaction and the refund may not be available for a number of days after the date the refund transaction occurs.

    8. Receipts

      You may wish to retain receipts as a record of transactions. You may need a receipt in order to verify a transaction with us or the merchant.

  3. REPLACEMENT CARD

    If you need to replace your Card for any reason, please contact Customer Service. See the table above for applicable fees. Please note that your Card has a “Valid Thru” date on the front of the Card. You may not use the Card after the “Valid Thru” date. However, even if the “Valid Thru” date has passed, the available funds on your Card do not expire. You will not be charged a fee for replacement cards that we send due to expiration of the Card.

  4. COMMUNICATIONS

    You agree that we may monitor and record any calls or other communications between us and you. You also agree that we or our service providers may contact you by using an automated dialing or email system, by text, or artificial or recorded voice. You agree to pay any service charges assessed by your plan provider for communications we send or make to you or that you send or make to us.

  5. UNAUTHORIZED TRANSACTIONS
    1. Contact Customer Service Immediately

      If you believe your Card has been lost or stolen or an unauthorized transaction has been made using the information from your Card without your permission, contact Customer Service IMMEDIATELY. We will ask for the Card number and other identifying details. We may not be able to assist you if you do not have the Card number. We may not be able to assist you if you do not contact us within 60 days of the unauthorized transaction. We will charge a fee as noted in the fee table above (subject to applicable law) for any lost/stolen Card, which will be deducted from the balance on the Card. A reissued Card may take up to 30 days to process.

    2. Zero Liability

      Visa Zero Liability policy covers U.S.-issued Visa-branded Cards only and does not apply to ATM transactions, PIN transactions not process by Visa, certain commercial card transactions, or unregistered cards. You must notify us promptly of any unauthorized use. For additional details visit www.visa.com/security.

  6. NO WARRANTIES AND LIMITATION OF LIABILITY

    We are not responsible for the quality, safety, legality, or any other aspect of any goods or services purchased with a Card. Further, we will not be liable: (1) If, through no fault of ours, you do not have enough funds available on your Card to complete the transaction; (2) If a merchant refuses to accept your Card; (3) If an electronic terminal where you are making a transaction does not operate properly; (4) If access to your Card has been blocked after you reported your Card lost or stolen; (5) If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction; or (6) For any other exception stated in our Agreement with you.

  7. LEGAL NOTICES
    1. English Language Controls

      Translations of this Agreement that may have been provided are for your convenience only and may not accurately reflect the original English meaning. The meanings of terms, conditions, and representations herein are subject to definitions and interpretations in the English language.

    2. Assignability

      You may not assign or transfer your Card or your obligations under this Agreement. We may, however, transfer or assign our rights under this Agreement, including any balances in your Card.

    3. Other Terms

      We may amend or change the terms of this Agreement at any time, subject to applicable law. You will be notified of any change to this Agreement in the manner required by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We do not waive our rights by delaying or failing to exercise them at any time (for example, assessing a fee less than described, or not all, for any reason does not waive our right to begin charging the fee as set forth in this Agreement without notice). If any provision of this Agreement is determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement will not be affected. This Agreement will be governed by the law of the state of South Dakota except to the extent governed by federal law. Should your Card have a remaining balance after a certain period of inactivity, we may be required to remit the remaining funds to the appropriate state agency.

  8. PRIVACY

    We may provide information to our employees, auditors, affiliates, service providers, or attorneys as needed, or to any third party if you give us your written permission. We may also collect: (1) Information about purchases made with the Card, such as date of purchase, amount and place of purchase; (2) Information you provide to us when you register a Card, or for replacement Cards, or when you contact us with customer service issues, such as name, address, phone number.

    We may also disclose information about your Card or the transactions you make to third parties in order to: (1) complete transactions; (2) verify the existence and condition of your Card for a third party, such as merchant; (3) provide customer services; (4) process claims for lost or stolen Cards; (5) help protect against fraud and to conduct research and analysis; or (5) comply with government agency or court orders, or other legal reporting requirements.

  9. JURY TRIAL WAIVER AND ARBITRATION

    Jury Trial Waiver: To the extent permitted by law, you and we knowingly and voluntarily waive any right to trial by jury in the event of litigation arising out of or related to this agreement. This Jury Trial Waiver does not modify in any fashion the Arbitration Clause set forth in the following section, which contains its own jury trial waiver.

    Arbitration Clause: You can opt out of this Arbitration Clause within 60 calendar days from the earlier of purchasing, activating, or using the Card. You must send the opt out notice in writing to MetaBank, Attn: Customer Service, 5501 S Broadband Ln, Sioux Falls, SD 57108 (“Notice Address”). This Arbitration Clause governs any dispute arising under this Agreement, aside from the validity and coverage of this Arbitration Clause. Arbitrations will be conducted under the rules of the arbitration administrator, as chosen by us. Arbitration may be brought by you or us, and we will not demand arbitration if you bring an individual action in small claims court. In addition to the Jury Trial Waiver above, you also waive your rights to be a class member or bring suit in a class action or class arbitration. In order to commence an arbitration, the party bringing the dispute must send the notice and complaint in writing. You must send your notice to the Notice Address. After receiving notice, the other party has 30 days to attempt to resolve the issue before a suit or arbitration commences. We will pay all costs associated with administering an arbitration brought by you in good faith, if you cannot get a waiver and ask us to pay. Further, we will pay legal fees and costs if you win or as required by law or the arbitrator. This Arbitration Clause will stay in force if your Card is closed or we assign our rights under this Agreement. This Arbitration Clause and any rights to appeal or requests for information will be governed by the Federal Arbitration Act and the rules of the arbitrator.

Simon Rewardcard Visa Prepaid Card is issued by MetaBank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

©2014-2019 MetaBank

U.S. Bank® Rewardcard Cardholder Agreement (Effective 8/01/12)
Read this Cardholder Agreement carefully and keep it for future reference.
  • Remember to record your Rewardcard number in a safe place.
  • You can check your balance or obtain other customer service at:
  • The value of your Rewardcard may be reduced by the following U.S. Bank® fees:
    • $3.95 monthly administrative fee beginning with the thirteenth month from the month of card issuance.
    • $15.00 fee to replace a lost or stolen Rewardcard
    • $15.00 fee to replace an expired Rewardcard
  • There is a purchase fee paid by the purchaser when the Rewardcard is purchased.

The U.S. Bank Rewardcard is a Visa prepaid card issued by U.S. Bank National Association that is loaded with value and given to you as authorized and determined solely by an organization on a loyalty, award or promotional basis, and may be used at any merchant that accepts Visa debit cards. Signing the back of the Rewardcard, using the Rewardcard, or allowing someone else to use the Rewardcard means that you accept this Agreement and you are responsible for all transactions. In this Agreement the terms “we”, “us”, and “our” mean U.S. Bank and “you” or “your” mean anyone who has received the Rewardcard or is authorized to use it. Keep a record of your Rewardcard number in case of loss or theft. Your Rewardcard cannot be used for any illegal transaction, cash advances, money orders, travelers checks or gambling transactions. We may decline authorization for any of these prohibited transactions. Additional value cannot be added to this Rewardcard. All transactions will be declined once the Rewardcard balance reaches zero. The laws of the state of Ohio govern interpretation of this Rewardcard Agreement. We may change the terms of , or add new terms to, this Rewardcard Agreement at any time, with or without cause, and without giving you notice, in accordance with applicable law. Check www.simon.com/myrewardcard for posting of the most recent terms. This Agreement contains an arbitration provision (including a class action arbitration waiver). It is important that you read the Arbitration Provision carefully.

Fees

U.S. Bank Fees
The U.S. Bank fees disclosed with this Agreement and the foreign transaction fee described below will be deducted from the value of the Rewardcard, except where provided otherwise by applicable law.

Administrative Fee: After the first twelve calendar months following the issue date of your Rewardcard, a $3.95 fee will be charged to your Rewardcard each month until the Rewardcard expires or the balance reaches $0.00. In some states this fee may not be charged until after a stated number of months of non-use.

Transaction Fee: There are no transaction fees when using the Rewardcard to purchase goods and services from merchants located in the United States.

Rewardcard Replacement Fee: A $15.00 fee will be charged to your Rewardcard if it is replaced at any time before expiration, or escheated according to applicable law.

Foreign Transaction Fee: Transactions made in a foreign currency will be converted into U.S. dollars under the applicable rules of Visa USA. As of August 1, 2006, Visa rules provide that the amount of your transaction in dollars will be the amount of the foreign currency times: (a) a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives; or (b) the government-mandated rate in effect for the applicable central processing date. We may charge a fee of up to 3% of the transaction amount for transactions with merchants located outside of the U.S., even if currency is not converted.

No Sale or Transfer

Sale or transfer of Rewardcards is strictly prohibited.

Expiration and Revocation

The Rewardcard plastic is valid through the expiration date shown on the front of the Rewardcard or until the value on the Rewardcard reaches $0, except where otherwise provided by applicable law. You cannot use the Rewardcard after the expiration date. After the expiration date, you can call 1-866-300-9401 to request that a new Rewardcard be issued. The new Rewardcard will have an expiration date at least 20 months from the date of reissue and a value equal to the remaining balance of the expired Rewardcard minus a $15.00 fee to replace it. If you do not request a new Rewardcard, any unused balance on the expired Rewardcard will be handled in accordance with state escheatment law. Your Rewardcard is not redeemable for cash.

U.S. Bank may revoke the Rewardcard at any time without cause or notice. You must surrender a revoked Rewardcard and may not use it to make purchases. You may not sell your Rewardcard and U.S. Bank is not liable for the revocation of funds on Rewardcards that have been sold or transferred by you.

Internet, Mail, and Phone-Order Purchases

Internet, mail and phone order purchases may require that we have the name and address of the Rewardcard owner on file. If you wish to make Internet, mail or phone order purchases, you will need to go to www.simon.com/myrewardcard and enter your name and address prior to performing the purchase transaction.

Personal Identification Number (PIN) Purchases

After March 31, 2013, if you would like to use the Card for making purchases where entering a PIN is allowed, you can obtain a PIN by calling 866-300-9401. The Card and PIN are provided for your use and protection, and you will:

  1. Not disclose the PIN nor record it on the Card or otherwise make it available to anyone else;
  2. Use the Card and the PIN as instructed (Card cannot be used to obtain cash);
  3. Promptly notify us of any loss or theft of your Card or PIN (see Liability for Lost/Stolen Rewardcard and Unauthorized Transactions); and
  4. Be liable for any transactions made by a person you authorize or permit to use your Card and/or PIN. If you permit someone else to use your Card, we will treat this as if you have authorized this person to use your Card and you will be responsible for any transactions initiated by such person with your Card.
Liability for Lost/Stolen Rewardcard and Unauthorized Transactions

Inform Cardholder Services immediately at 866-300-9401, 24 hours a day, 7 days a week, if your Rewardcard has been lost, stolen, or subject to unauthorized use. You will be required to provide your name, the Rewardcard number, original value, and transaction history. You are liable for all transactions that occur on your Rewardcard before you report it lost or stolen. You may also be liable for transactions that occur on your Rewardcard after you report your card lost or stolen unless (1) you signed the signature panel on the back of the card in permanent ink, (2) you promptly report all facts relating to a loss or theft of your card, and (3) if we ask for your cooperation in our investigation of your lost or stolen card, you fully cooperate with our request. If you comply with these procedures and we determine there is a balance remaining on your lost or stolen Rewardcard, you may request a replacement Rewardcard. We will charge a $15.00 fee to replace a lost or stolen Rewardcard, which will be deducted from the balance of your Rewardcard. A reissued Rewardcard may take up to 30 days to process.

Liability for Failure to Complete Transactions

U.S. Bank is not liable for any failed transaction if you do not have enough money on your Rewardcard to cover a transaction, the terminal or system is not working properly, circumstances beyond our control prevent the transaction, or the merchant authorizes an amount greater than the purchase amount.

Liability and Error Resolution Procedures

If there is a problem or dispute with a purchase of goods or services, you must address it directly with the merchant involved. Refunds and returns are subject to the merchant’s policies or applicable laws. In case of any other errors on your card account, call Cardholder Services immediately at 866-300-9401. You must call within 30 days of the date of the transaction. If you need more information about error resolution procedures please call Cardholder Services at 866-300-9401.

Disclosure of Information to Third Parties

We may disclose information to third parties about your Rewardcard or the transactions you make: (a) where it is necessary for completing transactions; (b) to verify the existence and condition of your Rewardcard to a third party; (c) to utilize services of third parties and affiliate entities who assist us in providing the Rewardcard and related services; (d) to comply with government agency rules or court orders; (e) if you give us your permission; (f) if you owe us money or there are legal proceedings in connection with your Rewardcard, in which case information may be released to attorneys, accountants, collection bureaus, financial institutions, and others involved in collection, adjustment, settlement or reporting; (g) to protect against potential fraud and other crimes; or (h) when otherwise permitted by law. We may also share information about you and your Rewardcard, based on our transactions and experiences with you, with our parent, affiliate and subsidiary companies.

Arbitration Provision
  • You agree that either you or we can choose to have binding arbitration resolve any claim, dispute or controversy between you and us that arises from or relates to this Agreement or your Card and account (individually and collectively, a “Claim”). This does not apply to any Claim in which the relief sought is within the jurisdictional limits of, and could be fully and properly adjudicated by, a small claims court.
  • If arbitration is chosen by any party, the following will apply:
    • NEITHER YOU NOR WE WILL HAVE THE RIGHT TO LITIGATE A CLAIM IN COURT OR TO ENGAGE IN PRE-ARBITRATION DISCOVERY, EXCEPT AS PROVIDED FOR IN THE APPLICABLE ARBITRATION RULES.
    • Arbitration will only decide our or your Claim, and you may not consolidate or join the claims of other persons who may have similar claims. YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE AS A REPRESENTATIVE OR MEMBER OF ANY CLASS OF CLAIMANTS, OR AS A PRIVATE ATTORNEY GENERAL, PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION.
    • The arbitration will be performed in accordance with this Arbitration Provision and the rules of the chosen arbitrator in effect when the Claim is filed.
    • The arbitrator’s decision will generally be final and binding, except for the limited right of appeal provided by the Federal Arbitration Act.
    • Other rights that you would have if you went to court might also not be available in arbitration.
  • The party commencing the arbitration may select to use either JAMS or the American Arbitration Association (“AAA”) (or, if neither of these arbitration organizations will serve, then a comparable substitute arbitration organization agreed upon by the parties, or if the parties cannot agree, chosen by a court of competent jurisdiction.). If JAMS is selected, the arbitration will be handled according to its Streamlined Arbitration Rules unless the Claim is for $250,000 or more, in which case its Comprehensive Arbitration Rules shall apply. If the AAA is selected, the arbitration will be handled according to its Commercial Arbitration Rules. You may obtain rules and forms for JAMS by contacting JAMS at 1-800-352-5267 or www.jamsadr.com and for the AAA by contacting the AAA at 1-800-778-7879 or www.adr.org. Any arbitration hearing that you attend will take place in the federal judicial district where you reside. At your request, we will advance your filing and hearing fees for any Claim you may file against us. If you prevail on your Claim, we will pay your arbitration costs and fees, other than attorney, expert, and witness fees and expenses. We will also pay any fees or expenses that applicable law requires us to pay. The arbitrator shall apply applicable substantive law consistent with the Federal Arbitration Act, 9 U.S.C. §§ 1 through 16, including but not limited to applicable statutes of limitation, and shall honor claims of privilege recognized at law. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.
  • This Arbitration Provision shall survive termination of this Agreement and your Card and account. This Arbitration Provision shall be governed by federal law, including the Federal Arbitration Act, and by Ohio law, without regard to its internal conflict of law principles, to the extent such state law does not conflict with federal law or this Arbitration Provision. Notwithstanding any language of this Agreement to the contrary, should any portion of this Arbitration Provision be held invalid or unenforceable by a court or other body of competent jurisdiction, this entire Arbitration Provision shall be automatically terminated and all other provisions of this Agreement shall remain in full force and effect.
Here are Some Helpful Tips on How to Use Your U.S. Bank Rewardcard
  • Know Your Balance: The Rewardcard transaction will be declined if you attempt to make a purchase in excess of your card balance. If your Rewardcard value is not enough to cover the full amount of your purchase, ask the cashier to split the transaction between the remaining card balance and another form of payment. Tell the cashier how much is on your Rewardcard since many merchants cannot tell what the balance is. Visit www.simon.com/myrewardcard for balance information.
  • Most restaurants, salons and other services where you typically tip may temporarily add approximately 20% to your bill to cover the tip. Make sure your balance can cover the 20% or your transaction will be declined.
  • Companies specializing in travel services, such as hotels or car rental agencies may temporarily add an additional 15% to your bill to cover incidental charges that you might incur. Make sure your balance can cover the 15%, or your transaction will be declined.
  • Pay inside for gas purchases. Do not pay at the pump.
  • Go to www.simon.com/myrewardcard to register your card with your name and address before you make any purchases over the web, phone or through the mail. Many merchants do an address match to make sure that the card belongs to the person making the purchase.
  • Visit www.simon.com/myrewardcard for additional helpful tips on how to use your U.S. Bank Rewardcard.

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Frequently Asked Questions

Select One Of The Following To Review The Applicable FAQs:


What is the Rewardcard®?

The Rewardcard® is a prepaid card that can be used to purchase gifts and services everywhere Visa debit cards are accepted in the U.S.

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Is the Visa Rewardcard® a credit card?

No, the Visa Rewardcard® is a prepaid Visa card with the value of any amount you select between $10 and $1,000. Visa Rewardcards® are non-reloadable.

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Shipping Fees

Express shipping rates will apply. You will be shown your shipping charges during the order process.

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How much will it cost to process an order?

Here is the Processing Fee Schedule:

Number of Cards Fee
1-24 $10.00
25-99 $15.00
100-249 $20.00
250-999 $25.00
1,000-4,000 $30.00

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How do I place a Rewardcard Volume Order?

You can order Rewardcards by visiting www.simon.com/volume. After registering your account with you will be given access to the Volume Sales website where you will place your order. To register and place your order Simon you will need the following information:

  1. Your (or your Company) name, address, and telephone number.
  2. Name, address, and telephone number of each recipient.
  3. Your payment information.
  4. Your order information - how many Rewardcards and for what denomination

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What is the minimum order size, and what is the maximum order size?

The minimum number of Rewardcards that you can order through the Rewardcard Volume Sales website is 1. The Maximum number of Rewardcards that you can order through the Rewardcard Volume Sales website will be based on your program needs.

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Can I cancel an order?

Once you complete your order, you cannot cancel it. Please be certain that you've entered the correct information before submitting your order.

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What payment options are available?

You may pay via Credit Card (American Express®, Visa, and MasterCard®), Customer Initiated ACH, Wire Transfer or Check. Please note that each of these payment methods must be approved by your account representative prior to your placing an order.

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What should I do if I am having trouble purchasing a Rewardcard® with my American Express®, Visa or MasterCard® on-line?

Be sure to check the following:

  1. Credit Card Expiration Date. Make sure the expiration date on your card matches the expiration date in your issuer's system.
  2. Address. The address on your Credit or Debit Card statement needs to be exactly the same as the one you enter on the order.

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Where can I download the Customer Initiated ACH payment instructions?

Click here to download the Customer Initiated ACH payment instructions.

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How long does it take to receive a Rewardcard?

Your order will be processed within 48 hours, Monday through Friday. Note: Cards cannot be shipped to a P.O. or APO Box. Once the order has been processed the Rewardcards will be shipped.

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Is the Rewardcard sent to the recipient or to me?

You are able to specify the shipping address when you place your order.

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Can I send the Rewardcard to anyone in the United States?

Yes, the card can be delivered to anyone within the United States. However, we do not send Rewardcards to post office boxes, APO or FPO addresses, or international addresses.

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What should I do if my recipient does not receive his or her Rewardcard?

If the Rewardcard has not arrived at the recipient's address within 5 business days, please:

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Call us toll free at 1-877-746-6642 Monday through Friday 9:00 am to 5:00 pm EST for assistance.

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How do I activate my order once I receive my cards?

Most orders will automatically activate based on a set number of days, however some orders must be manually activated. Please refer to the order confirmation emails you received after placing your order to determine how your cards will be activated. If you are directed to activate them yourself by logging back in to the Simon Volume Sales web site, then you will follow the directions below. Otherwise, activation will be automatic based on the date printed in your order confirmation email.

  1. Login to the Volume Rewardcard website here.
  2. Click on the link labeled Activate Order and wait for your order history to appear.
  3. Locate the order you just received and click the 'Ready To Activate' link. If you are having trouble locating your order, you can use one of the Rewardcards from the order to search for the order.
  4. Click the Activate Cards button, then enter one of the Rewardcard numbers you received in the order to initiate the activation process (activation can take up to 24 hours, but is typically only a few hours).
  5. You should receive a success message confirming the activation process was initiated -- click the Continue button to return the details page of your order and note the activation status should now read 'Activation Requested'.
  6. At this point the activation request will be completed within the next 12-24 hours (but is typically completed in only a few hours). The cards will be ready to use once activation is complete. If you would like to check the status of the activation process, you can log in to your account at www.simon.com/volume, click on order history, click on the order you want to check, and click the 'Check Activation Status' button to see the current status of your activation request.

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How can I increase the number of Rewardcards I can order in a single order?

If you need to increase these approval limits or have any questions about our products and services, please contact Jerry Leuthold at jleuthold@simon.com

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What should I do if I do not receive my order?

If you have not received your order within 5 business days, please log in to your account, open your order, and click on the tracking number. This will show the status of your shipment. You can also contact us at 1-877-746-6642 Monday thru Friday, 9:00am to 5:00pm EST for assistance.

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What if I want to buy something that costs more than the value of the Rewardcard?

If you try to spend more than the amount available on your Rewardcard, the transaction will be declined. To purchase an item that costs more than the available amount on your Rewardcard, you will need to combine the value of your Rewardcard with another form of payment. Follow these simple steps for a smooth transaction:

  1. Inform cashier in advance you will be using two forms of payment.
  2. Pay the cashier the difference with the alternate form of payment.
  3. Present the Rewardcard and state specific amount to be used.

Note: It's important to keep track of your Rewardcard balance so you do not try to make purchases for more than the amount remaining on the Rewardcard. There are several ways you can keep track of your balance: Call the toll-free number printed on the back of the Rewardcard anytime, or stop by Simon Guest Services at your nearest Simon mall and we will look up your balance. You can also check your balance online:

For Rewardcards (a Visa prepaid card): www.simon.com/myrewardcardd

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Can I use my Rewardcard at more than one merchant?

Yes, as long as there are sufficient funds remaining on the Rewardcard.

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Can I add more money to the Rewardcard?

No, Rewardcards are non-reloadable. You can purchase a variety of Giftcards at www.simon.com or by visiting your local Simon mall.

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Can the Visa Rewardcard® be replaced if lost or stolen?

Yes. Call Customer Service toll-free at 1-866-325-6238 to cancel the Rewardcard as soon as you can, 24 hours a day, seven days a week. You will need to know your Rewardcard number, so be sure to record it in a safe place. You may also be required to provide additional information. After you cancel the Rewardcard, we will send you a replacement Rewardcard with the remaining balance minus a $10 replacement fee.

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What happens when I spend all the funds on my Rewardcard?

Your Rewardcard will no longer be accepted as a form of payment.

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Why do I sometimes have problems spending my Rewardcard at restaurants, hair and nail salons, when I have enough money left on my Rewardcard to cover the bill for food / service?

It's customary for restaurants and some other service-oriented merchants to factor in an additional 20% to cover any tip you may leave on the Rewardcard. If your total bill, after adding in the additional 20%, exceeds the amount on the Rewardcard, it will be declined. You should ensure that your Rewardcard has an available balance that is 20% greater than your total bill.

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Why do I sometimes have problems using my Visa Rewardcard® at pay at the pump at gasoline stations?

Always pay inside and tell the operator how much you want taken from your card. When you pay at the pump $75 is automatically deducted from your card, until the actual transaction posts (typically within three business days). If you have less than $75 on your card, your transaction will be declined at the pump.

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What happens if I need to return something I purchased with my Rewardcard?

Keep your Rewardcard in case you need to return merchandise for credit. Merchandise return and refund policies vary by merchant. If a credit is issued to the cardholder, the credit may not be added to the available funds for up to seven business days. Check your balance regularly at www.simon.com/myrewardcard (Visa) to determine when your card has been credited for the return.

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How will I know the original value of my Rewardcard?

We provide a card carrier sleeve with purchase date and original value. You can also go to www.simon.com/myrewardcard (Visa) to check purchase date and value.

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How can I check the balance on my Rewardcard?

There are several ways you can keep track of your balance: Visit www.simon.com/myrewardcard (Visa), call the toll-free number located on the back of the card, anytime, 24 hours a day, to make automated balance inquiries; or stop by the Simon Guest Services at your nearest Simon mall. For the Rewardcard® (a Visa prepaid card), make sure you have the full card number (16 digits) and the 3-digit code on back of the card.

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Can I activate my Rewardcard on-line?

Most Rewardcards ordered through the Rewardcard Volume Sales website are activated within seven (7) days after your order is received. If you are required to activate your order once you receive the cards, you will be notified by email with instructions on how to activate your order.

If you are having trouble activating your card on-line or you do not know the home telephone entered by the card purchaser, please contact Card Services at 1-877-746-6642 Monday thru Friday, 9:00am to 5:00pm EST.

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Can I register my Rewardcard on-line?

Yes. Once you receive a Rewardcard® (A Visa prepaid card) you can visit www.simon.com/myrewardcard to register your card. You'll need 3 things to register your card on-line:

  1. Your personal information - name, address, email, etc.
  2. 16-digit Card Number.
  3. 3-digit CVV2 Number on the back of the Rewardcard.

If you are having trouble registering your card on-line please contact Card Services at the toll-free number printed on the back of the Rewardcard, 24 hours a day, seven days a week. You will need to know your Rewardcard number, so be sure to record it in a safe place. You may also be required to provide additional information. After you cancel the Rewardcard, we will send you a replacement Rewardcard with the remaining balance minus a $10 replacement fee.

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Why should I register my Rewardcard for internet purchases?

Internet, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address, of the Rewardcard owner be verified with the card-issuing bank. If you wish to make internet, mail or telephone order purchases, you will need to register your Rewardcard prior to making an internet, mail or telephone order purchase.

This is important because internet, mail and telephone order purchases are subject to the merchant's security policy governing the acceptance of bank cards. What this means is that many merchants won't complete an internet, mail or telephone transaction if the data provided by the purchaser does not match with the information that the Bank has on file about the cardholder. Unless you register your Card in advance, there will be no way an internet, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the card.

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My internet purchase was declined even though there was a sufficient balance - but my Rewardcard was still debited. Why?

If you had sufficient funds on the Rewardcard when the purchase was attempted, then the debit is a temporary debit. Your Rewardcard will be reimbursed for the amount debited within 6-8 days. The debit occurs because even though our Rewardcard system had approved the purchase, the merchant subsequently declined to complete the transaction under its security policies. (This probably occurred because you had not registered your Rewardcard in advance. See previous question above.) Once a purchase transaction is approved by the Rewardcard system, the funds are debited - and can only be replaced later, when the data indicating that no purchase was completed is received. Please note that Simon Property Group, Visa,or MetaBank and their affiliates, employees, and agents have no control over merchant's security policies and cannot reverse or overrule a decline based on the merchant's security policies.

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Why is there a $1 transaction on my card that I did not make?

A $1.00 pre-authorization hold is a form of security validation used by many Internet merchants to ensure the credit/debit card or Rewardcard presented at the time of purchase is valid. The $1.00 pre-authorization hold is temporary and will be released and credited back to your card within 8 business days.

All Internet merchants do not use the method of validation for Internet purchases. Unfortunately, Simon has no way of distinguishing which merchants use the $1.00 pre-authorization hold. To ensure you have sufficient funds available when making Internet purchases, the purchase amount should be $1.00 less than the available balance on the Rewardcard.

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Who issues the Rewardcard?

Visa Rewardcards® sold through the on-line Volume Sales website are issued by MetaBank.

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What is a Card and how do I use it?

The Card is a prepaid card that can be used to purchase merchandise and services anywhere Visa debit cards are accepted. It is not redeemable for cash, except as required by law. It cannot be used at ATMs, for gambling, or at merchants requiring a manual card imprint. Additional restrictions may apply. We also suggest that you write down the Card number and Customer Service number from the back panel of the Card on a separate piece of paper in case the Card is lost or stolen. The amount of every purchase you make will automatically be deducted from the value in your card account.

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How do I activate my Card so that it is ready for use?

Your Card is provided to you pursuant to a conditional offer, which you must accept. All of the conditions of the offer must be met for you to accept the offer and have use of the Card. To meet all of the conditions, you must sign your Card. If your Card is not active, call the toll-free number 866-325-6238 or visit the website at www.simon.com/myrewardcard for Card activation.

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How can I check the balance in my card account?

There are three ways you can keep track of your balance: visit www.simon.com/myrewardcard; call the toll-free number 866-325-6238 to make automated balance inquiries 24/7; or track your balance as you spend. Some retailers do not have access to the remaining balance in your card account.

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Do I need to register my Card for online, mail or telephone purchases?

Yes, online, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address of the cardholder, be verified with the Card-issuing bank prior to purchase. If you wish to make online, mail or telephone order purchases, you should go to www.simon.com/myrewardcard or call 866-325-6238 to register your Card. Unless you register your Card in advance, there may be no way an online, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds in your card account.

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Does my Card expire?

Yes, your Card will expire when the remaining value in your card account is equal to $0 or the “valid thru” date listed on the front of your Card has passed. If the “valid thru” date has passed and there are still funds remaining in your card account, you may call the number on the back of the Card to receive a replacement Card. A replacement Card fee of $10 will apply.

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Can value be added to my card account after I receive it?

No, the Card is disposable. It cannot be reloaded. When all value is used, the Card should be destroyed. Do not give your Card to a merchant to destroy

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What if my purchase is greater than the value available in my card account?

You must advise the merchant how much is available in your card account. The merchant may complete a split transaction and charge your card account for the available balance. The remaining amount of your purchase would require another form of payment.

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Can I use my Card at restaurants or other service industries when I have enough money left in my card account to cover the bill for food or service?

Some restaurants and other service-oriented merchants may factor in an additional 20% (or more) to cover any tip you may leave on the purchase. If this occurs, and your total bill, after adding in the additional 20% (or more), exceeds the amount available in your card account, your transaction will be declined. Accordingly, you may want to ensure that your card account has an available balance that is 20% (or more) greater than your total bill prior to using your Card. Similarly, some hotels choose to factor in additional amounts upon check-in, and it may take up to sixty days after your stay to have any excess amounts held by the hotel added back to your available balance.

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Can I use my Card to pay at the pump at gasoline stations?

The ability to use your Card to pay at the pump will vary by merchant. We recommend that you prepay for gas inside at the register to avoid an authorization hold on your funds for more than the purchase amount.

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If my Card is lost or stolen, how do I report it?

If your Card is lost or stolen, call Customer Service toll-free at 866-325-6238 to cancel your Card as soon as you can. You will need to know your Card number, so be sure to record it in a safe place. You may also be required to provide additional information. If your Card is lost or stolen, there will be a fee of $10 to replace it.

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What is the Rewardcard®?

The Rewardcard® is a prepaid card that can be used to purchase gifts and services everywhere Visa debit cards are accepted in the U.S.

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What makes the Visa Rewardcard® different from other gift cards or gift certificates?

Your Rewardcard can be used everywhere Visa debit cards are accepted in the U.S., unlike a store gift card or certificate which limits you to purchases only at that store.

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Is the Visa Rewardcard® a credit card?

No, the Visa Rewardcard® is a prepaid Visa card with the value of any amount you select between $10 and $1,000. Visa Rewardcards® are non-reloadable.

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Shipping Fees

Express shipping rates will apply. You will be shown your shipping charges during the order process.

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How much will it cost to process an order?

Here is the Processing Fee Schedule:

Number of Cards Fee
1-24 $10.00
25-99 $15.00
100-249 $20.00
250-999 $25.00
1,000-4,000 $30.00

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Rewardcard® Corporate Sales Ordering FAQs:

How do I place a Rewardcard Volume Order?

You can order Rewardcards by visiting www.simon.com/volume. After registering your account with you will be given access to the Corporate Sales website where you will place your order. To register and place your order Simon you will need the following information:

  1. Your (or your Company) name, address, and telephone number.
  2. Name, address, and telephone number of each recipient.
  3. Your payment information.
  4. Your order information - how many Rewardcards and for what denomination

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What is the minimum order size, and what is the maximum order size?

The minimum number of Rewardcards that you can order through the Rewardcard Volume Sales website is 1. The Maximum number of Rewardcards that you can order through the Rewardcard Corporate Sales website will be based on your program needs.

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Can I cancel an order?

Once you complete your order, you cannot cancel it. Please be certain that you've entered the correct information before submitting your order.

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What payment options are available?

You may pay via Credit Card (American Express®,Visa, and MasterCard®), Customer Initiated ACH, Wire Transfer or Check. Please note that each of these payment methods must be approved by your account representative prior to your placing an order.

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What should I do if I am having trouble purchasing a Rewardcard® with my American Express®,Visa or MasterCard® on-line?

Be sure to check the following:

  1. Credit Card Expiration Date. Make sure the expiration date on your card matches the expiration date in your issuer's system.
  2. Address. The address on your Credit or Debit Card statement needs to be exactly the same as the one you enter on the order.

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Where can I download the Customer Initiated ACH payment instructions?

Click here to download the Customer Initiated ACH payment instructions.

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How long does it take to receive a Rewardcard?

Your order will be processed within 48 hours, Monday through Friday. Note: Cards cannot be shipped to a P.O. or APO Box. Once the order has been processed the Rewardcards will be shipped.

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Is the Rewardcard sent to the recipient or to me?

You are able to specify the shipping address when you place your order.

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Can I send the Rewardcard to anyone in the United States?

Yes, the card can be delivered to anyone within the United States (excluding below). However, we do not send Rewardcards to post office boxes, APO or FPO addresses, or international addresses.

The American Express Rewardcard cannot be ordered from or shipped to Delaware, Maine, or New Hampshire.

There are no state restrictions on the Rewardcard (a Visa prepaid card).

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What should I do if my recipient does not receive his or her Rewardcard?

If the Rewardcard has not arrived at the recipient's address within 5 business days, please:

Call us toll free at 1-877-746-6642 Monday through Friday 9:00 am to 5:00 pm EST for assistance.

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How do I activate my order once I receive my cards?

Most orders will automatically activate based on a set number of days, however some orders must be manually activated. Please refer to the order confirmation emails you received after placing your order to determine how your cards will be activated. If you are directed to activate them yourself by logging back in to the Simon Volume Sales web site, then you will follow the directions below. Otherwise, activation will be automatic based on the date printed in your order confirmation email.

  1. Login to the Volume Rewardcard website here.
  2. Click on the link labeled Activate Order and wait for your order history to appear.
  3. Locate the order you just received and click the 'Ready To Activate' link. If you are having trouble locating your order, you can use one of the Rewardcards from the order to search for the order.
  4. Click the Activate Cards button, then enter one of the Rewardcard numbers you received in the order to initiate the activation process (activation can take up to 24 hours, but is typically only a few hours).
  5. You should receive a success message confirming the activation process was initiated -- click the Continue button to return the details page of your order and note the activation status should now read 'Activation Requested'.
  6. At this point the activation request will be completed within the next 12-24 hours (but is typically completed in only a few hours). The cards will be ready to use once activation is complete. If you would like to check the status of the activation process, you can log in to your account at www.simon.com/volume, click on order history, click on the order you want to check, and click the 'Check Activation Status' button to see the current status of your activation request.

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How can I increase the number of Rewardcards I can order in a single order?

If you need to increase these approval limits or have any questions about our products and services, please contact Jerry Leuthold at jleuthold@simon.com

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What should I do if I do not receive my order?

If you have not received your order within 5 business days, please log in to your account, open your order, and click on the tracking number. This will show the status of your shipment. You can also contact us at 1-877-746-6642 Monday thru Friday, 9:00am to 5:00pm EST for assistance.

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Using a Rewardcard® and Customer Service FAQs:

What if I want to buy something that costs more than the value of the Rewardcard?

If you try to spend more than the amount available on your Rewardcard, the transaction will be declined. To purchase an item that costs more than the available amount on your Rewardcard, you will need to combine the value of your Rewardcard with another form of payment. Follow these simple steps for a smooth transaction:

  1. Inform cashier in advance you will be using two forms of payment.
  2. Pay the cashier the difference with the alternate form of payment.
  3. Present the Rewardcard and state specific amount to be used.

Note: It's important to keep track of your Rewardcard balance so you do not try to make purchases for more than the amount remaining on the Rewardcard. There are several ways you can keep track of your balance: Call the toll-free number printed on the back of the Rewardcard anytime, or stop by Simon Guest Services at your nearest Simon mall and we will look up your balance. You can also check your balance online:

For American Express Rewardcards: www.simon.com/rewardcard

For Rewardcards (a Visa prepaid card): www.simon.com/myrewardcard

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Can I use my Rewardcard at more than one merchant?

Yes, as long as there are sufficient funds remaining on the Rewardcard.

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Can I add more money to the Rewardcard?

No, Rewardcards are non-reloadable. You can purchase a variety of Giftcards at www.simon.com or by visiting your local Simon mall.

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Can the Visa Rewardcard® be replaced if lost or stolen?

Yes. Call Customer Service toll-free at 1-866-325-6328 to cancel the Rewardcard as soon as you can, 24 hours a day, seven days a week. You will need to know your Rewardcard number, so be sure to record it in a safe place. You may also be required to provide additional information. After you cancel the Rewardcard, we will send you a replacement Rewardcard with the remaining balance minus a $10 replacement fee.

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What happens when I spend all the funds on my Rewardcard?

Your Rewardcard will no longer be accepted as a form of payment.

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Why do I sometimes have problems spending my Rewardcard at restaurants, hair and nail salons, when I have enough money left on my Rewardcard to cover the bill for food / service?

It's customary for restaurants and some other service-oriented merchants to factor in an additional 20% to cover any tip you may leave on the Rewardcard. If your total bill, after adding in the additional 20%, exceeds the amount on the Rewardcard, it will be declined. You should ensure that your Rewardcard has an available balance that is 20% greater than your total bill.

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Why do I sometimes have problems using my Visa Rewardcard® at pay at the pump at gasoline stations?

Always pay inside and tell the operator how much you want taken from your card. When you pay at the pump $75 is automatically deducted from your card, until the actual transaction posts (typically within three business days). If you have less than $75 on your card, your transaction will be declined at the pump.

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What happens if I need to return something I purchased with my Rewardcard?

Keep your Rewardcard in case you need to return merchandise for credit. Merchandise return and refund policies vary by merchant. If a credit is issued to the cardholder, the credit may not be added to the available funds for up to seven business days. Check your balance regularly at www.simon.com/myrewardcard (Visa) to determine when your card has been credited for the return.

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How will I know the original value of my Rewardcard?

We provide a card carrier sleeve with purchase date and original value. You can also go to www.simon.com/myrewardcard (Visa) to check purchase date and value.

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How can I check the balance on my Rewardcard?

There are several ways you can keep track of your balance: Visit www.simon.com/myrewardcard (Visa), call the toll-free number located on the back of the card, anytime, 24 hours a day, to make automated balance inquiries; or stop by the Simon Guest Services at your nearest Simon mall. For the Rewardcard® (a Visa prepaid card), make sure you have the full card number (16 digits) and the 3-digit code on back of the card.

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Can I activate my Rewardcard on-line?

Most Rewardcards ordered through the Rewardcard Corporate Sales website are activated within seven (7) days after your order is received. If you are required to activate your order once you receive the cards, you will be notified by email with instructions on how to activate your order.

If you are having trouble activating your card on-line or you do not know the home telephone entered by the card purchaser, please contact Card Services at 1-877-746-6642 Monday thru Friday, 9:00am to 5:00pm EST.

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Can I register my Rewardcard on-line?

Yes. Once you receive a Rewardcard® (A Visa prepaid card) you can visit www.simon.com/myrewardcard to register your card. You'll need 3 things to register your card on-line:

  1. Your personal information - name, address, email, etc.
  2. 16-digit Card Number.
  3. 3. 3-digit CVV2 Number on the back of the Rewardcard.

If you are having trouble registering your card on-line please contact Card Services at the toll-free number printed on the back of the Rewardcard, 24 hours a day, seven days a week. You will need to know your Rewardcard number, so be sure to record it in a safe place. You may also be required to provide additional information. After you cancel the Rewardcard, we will send you a replacement Rewardcard with the remaining balance minus a $10 replacement fee.

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Why should I register my Rewardcard for internet purchases?

Internet, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address, of the Rewardcard owner be verified with the card-issuing bank. If you wish to make internet, mail or telephone order purchases, you will need to register your Rewardcard prior to making an internet, mail or telephone order purchase.

This is important because internet, mail and telephone order purchases are subject to the merchant's security policy governing the acceptance of bank cards. What this means is that many merchants won't complete an internet, mail or telephone transaction if the data provided by the purchaser does not match with the information that the Bank has on file about the cardholder. Unless you register your Card in advance, there will be no way an internet, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the card.

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My internet purchase was declined even though there was a sufficient balance - but my Rewardcard was still debited. Why?

If you had sufficient funds on the Rewardcard when the purchase was attempted, then the debit is a temporary debit. Your Rewardcard will be reimbursed for the amount debited within 6-8 days. The debit occurs because even though our Rewardcard system had approved the purchase, the merchant subsequently declined to complete the transaction under its security policies. (This probably occurred because you had not registered your Rewardcard in advance. See previous question above.) Once a purchase transaction is approved by the Rewardcard system, the funds are debited - and can only be replaced later, when the data indicating that no purchase was completed is received. Please note that Simon Property Group, Visa, MetaBank or American Express® and their affiliates, employees, and agents have no control over merchant's security policies and cannot reverse or overrule a decline based on the merchant's security policies.

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Why is there a $1 transaction on my card that I did not make?

A $1.00 pre-authorization hold is a form of security validation used by many Internet merchants to ensure the credit/debit card or Rewardcard presented at the time of purchase is valid. The $1.00 pre-authorization hold is temporary and will be released and credited back to your card within 8 business days.

All Internet merchants do not use the method of validation for Internet purchases. Unfortunately, Simon has no way of distinguishing which merchants use the $1.00 pre-authorization hold. To ensure you have sufficient funds available when making Internet purchases, the purchase amount should be $1.00 less than the available balance on the Rewardcard.

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Who issues the Rewardcard?

Visa Rewardcards® sold through the on-line Corporate Sales website are issued by MetaBank.

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Privacy Policy

What Does Metabank Do With Your Personal Information?
Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and account balances,
  • Payment history and account transactions and
  • Transaction history and purchase history

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons MetaBank chooses to share; and whether you can limit this sharing.

Information Sharing Practices
Reasons we can share your personal information Does MetaBank share? Can you limit this sharing?
For our everyday business purposes
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes
to offer our products and services to you
Yes No
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes
Information about your transactions and experiences
No We do not share
For our affiliates' everyday business purposes
Information about your creditworthiness
No We do not share
For our affiliates to market to you No We do not share
For nonaffiliates to market to you No We do not share
Questions?

Call 1 (866) 325-6238 or go to www.simon.com/myrewardcard

Who is providing this notice?

This privacy policy is provided by MetaBank and applies to MetaBank card products, and related products and services.

How does MetaBank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does MetaBank collect my personal information?

We collect your personal information, for example when you:

  • Register your card (open the card account) or pay a bill
  • Make a purchase or other transaction
  • Provide us card account information
Why can't I limit all sharing?

Federal law gives you the right to limit only.
State law and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

  • Sharing for affiliates' everyday business purposes – information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you
Definitions

Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • MetaBank has no affiliates with which it shares your personal information.

Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • MetaBank does not share your personal information with nonaffiliates so they can market to you.

Joint Marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • We may partner with nonaffiliated financial companies to jointly market financial products or services to you.
Other important information

If you are a resident of California or Vermont, we will not share with nonaffiliates except for our own marketing purposes, our everyday business purposes, or with your consent. Nevada residents: We are providing this notice pursuant to Nevada law.