West Town Mall is a recently updated indoor mall conveniently located off exit 380 on I-40. Considered the premier shopping destination in East Tennessee, our mall boasts more than 150 stores, over 40 of which are exclusive to the Knoxville area. It is anchored by Dillard's, Belk, and JC Penney, and offers best of brand retailers and eateries like Apple, The Cheesecake Factory, Cinebarre, Banana Republic, Coach, Vera Bradley, Sephora, Pottery Barn and Williams-Sonoma. West Town Mall also offers outstanding guest amenities and services, including TV's in our Dining Pavilion, free device charging areas, free WiFi and a new state of the art play area. From the entire team at West Town Mall, we hope that you can visit us soon.
West Town Mall is conveniently located just off of Interstate 40/75 at exit 380. The mall is located straight ahead after you cross Kingston Pike onto Montvue Road. Take a left into the property.
To locate a lost item, please go to the Mall Office located behind the Food Court. The office is down the hallway, last door on the left. Lost and Found items will be kept for 30 days. Unclaimed items are donated to local charities and the Simon Youth Foundation.
You can charge your phone while you are shopping. Conveniently located Device Charging Stations in our seating areas allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall. The Charging Station features comfortable seating - and is the perfect spot to rest and recharge!
Handicapped parking is available at each entrance. A six-level parking garage is located on the southwest side of the mall by Belk Men, Home & Kids. This is the best entrance to use when visiting Cinebarre or to access the Dining Pavilion.
Give the gift of shopping with a Simon Giftcard, available in the mall management office in denominations ranging from $20 to $500. There are no fees after purchase and the funds do not expire. The Simon Giftcard can be used anywhere Visa or American Express are accepted. See cardholder agreement for complete terms and conditions.
The Simon Mobile App can help you find your favorite stores, dining and entertainment options at the Simon shopping center nearest you. You'll also be able to check out the latest deals, news and events available at your favorite center right from your smartphone or tablet. And there are many more features designed to enhance your shopping experience including mall maps, gift card balance check and more. Download the free app from your favorite app store.
Stamps are available at Hallmark. Mailboxes are located outside the Main Entrance, Entrance Two on the east side of the mall, and at the Main Mall Entrance by Belk Men, Home & Kids.
All Simon Malls, Mills and Premium Outlets in the U.S. have achieved the national 'StormReady' designation by the National Weather Service. This designation recognizes Simon centers' preparedness to handle all types of severe and potentially life-threatening weather situations.
For your convenience, two stroller vending machines are available. The machines are located on the north side of the mall by Rack Room Shoes and inside the mall entrance where Charming Charlie is. The rental cost is $5, with a $.50 refund upon return of the stroller.
The SYF Coin Wishing Wells bring in funds for Simon Youth Foundation (SYF) programs. The SYF helps provide economical, educational and career development opportunities to local youth. All of the proceeds collected from the SYF Coin Wishing Well go to the Simon Youth Foundation.
Wheelchairs are available free of charge at the Security Office located behind the Dining Pavilion They are available on a first-come, first-serve basis. A valid form of photo ID (driver's license preferred) is required and will be returned to you at the end of your shopping trip.
We offer free wireless internet to our shoppers at this Simon shopping center. Any shopper with a Wi-Fi enabled laptop, tablet or smartphone can easily log onto the Wi-Fi network. All shoppers have to do is open their web browser or select "#Free Simon Wi-Fi" (the SSID name) from their available list of wireless networks to get to the Simon Malls Wi-Fi landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Simon Wi-Fi Terms & Conditions of Use prior to using this free service.
