Store hours may vary from center hours. Contact each retailer or restaurant directly for more information.

ABOUT WEST TOWN MALL

7600 Kingston Pike, Knoxville, TN 37919

Center Information

CONTACT US

West Town Mall is a recently updated indoor mall conveniently located off exit 380 on I-40. Considered the premier shopping destination in East Tennessee, our mall boasts more than 150 stores, over 40 of which are exclusive to the Knoxville area. It is anchored by Dillard's, Belk, DICK's House of Sport, and JC Penney, and offers best of brand retailers and eateries like Apple, The Cheesecake Factory, H&M, Cinebarre, Coach, Vera Bradley, Sephora, Pottery Barn and Williams-Sonoma. West Town Mall also offers outstanding guest amenities and services, including TV's in our Dining Pavilion, free device charging areas, free WiFi and a new state of the art play area. From the entire team at West Town Mall, we hope that you can visit us soon.

FEATURED STORES

Mall Management

CALL (865) 693-4731

Shopping Line

CALL (865) 693-0292

Mall Security

CALL (865) 693-3318

Directions & Transportation

By Car: West Town Mall is conveniently located just off of Interstate 40/75 at exit 380. The mall is located straight ahead after you cross Kingston Pike onto Montvue Road. Take a left into the property.

RIDE HERE WITH UBER

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Amenities

Accessible Parking

Handicapped accessible parking is available.

Baby Changing Station

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Bike Racks

Bike Racks are available at the entrance on the Morrell Road side of the mall near The Cheesecake Factory.

Curbside Pickup

Curbside Pickup is available from participating retailers. Parking spaces are located outside the main mall entrance near Elite Suites on the Morrell Road side of the mall.

Directories (Mall Map)

Directories are conveniently located at all main mall entrances and in front of Dillard's.

Drinking Fountain

Your health and safety is our priority, so per our Health Shopper Guidelines, this amenity or service is temporarily closed.

A drinking fountain and bottle filling station is located to the left of Charley's Philly Steaks just off of the Dining Pavilion.

Gift wrapping is available at Belk, Dillard's, and JCPenney.

Lost and Found

To locate a lost item, please go to the Mall Office located behind the Food Court. The office is down the hallway, last door on the left. Lost and Found items will be kept for 30 days. Unclaimed items are donated to local charities and the Simon Youth Foundation.

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Management Office

The mall office offers the following services:

General Information
Lost and Found
Simon Giftcards

Mall Office Hours: Monday-Friday 8:30am - 5pm

The mall office can be found behind the Dining Pavilion. Last door on the left once you go through the double doors.

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Mobile Device Charging Stations

You can charge your phone while you are shopping. Conveniently located Device Charging Stations in our seating areas and in the Dining Pavilion allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall.

MyPark

West Town Mall now offers a convenient way to reserve up-front parking with Express Parking by MyPark. The new parking program provides a quick and easy way for shoppers to pick-up, exchange or return an item! Visitors can download the app and reserve a premium parking space just steps away from the primary entrances.

Guests can choose from 15 parking space near three of West Town Mall’s primary entrances:

Main mall entrance near The Cheesecake Factory

Main mall entrance near JC Penney

Level one of parking garage

Express Parking by MyPark offers complimentary parking for the first 30 minutes and $3 per hour thereafter.

Get to shopping faster by visiting usemypark.com to learn more and download the free app.

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Nursing Mothers Lounge

The Nursing Lounge is located in the restroom hallway beside Taco Bell in the Dining Pavilion.

Parking

Handicapped parking is available at each entrance. A six-level parking garage is located on the southwest side of the mall by Belk Men, Home & Kids. This is the best entrance to use when visiting Cinebarre or to access the Dining Pavilion.

Parking For Military & Veterans

Select parking spaces are reserved for military & veterans.

Restrooms

Restrooms are located in the food court between Taco Bell and Chick fil a. Additional restrooms are available in Belk, JC Penney, and Dillard's.

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Ride-Sharing Pick-Up & Drop-Off Zone

Outside of The Cheesecake Factory.

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Security & Police Substation

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Simon Giftcard®

Simon Giftcards are available for purchase in the mall management office Monday-Friday 8:30AM to 5:00PM.

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Simon Mobile App

The Simon Mobile App can help you find your favorite stores, dining and entertainment options at the Simon shopping center nearest you. You'll also be able to check out the latest deals, news and events available at your favorite center right from your smartphone or tablet. And there are many more features designed to enhance your shopping experience including mall maps, gift card balance check and more. Download the free app from your favorite app store.

Stamps

Stamps are available at Hallmark. Mailboxes are located outside the Main Entrance, Entrance Two on the east side of the mall, and at the Main Mall Entrance by Belk Men, Home & Kids.

StormReady

All Simon Malls, Mills and Premium Outlets in the U.S. have achieved the national 'StormReady' designation by the National Weather Service. This designation recognizes Simon centers' preparedness to handle all types of severe and potentially life-threatening weather situations.

SYF Coin Wishing Wells

Your health and safety is our priority, so per our Health Shopper Guidelines, this amenity or service is temporarily closed.

The SYF Coin Wishing Wells bring in funds for Simon Youth Foundation (SYF) programs. The SYF helps provide economical, educational and career development opportunities to local youth. All of the proceeds collected from the SYF Coin Wishing Well go to the Simon Youth Foundation.

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Wireless (Wi-Fi) Internet

We offer free wireless internet to our shoppers at this Simon shopping center. Any shopper with a Wi-Fi enabled laptop, tablet or smartphone can easily log onto the Wi-Fi network. All shoppers have to do is open their web browser or select "#Free Simon Wi-Fi" (the SSID name) from their available list of wireless networks to get to the Simon Malls Wi-Fi landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Simon Wi-Fi Terms & Conditions of Use prior to using this free service.