The Avenues Mall is Jacksonville's fashionable family shopping destination. A multi-level shopping center offering more than 1.1 million square-feet of shopping, The Avenues is home to five major department stores including Belk, Dillard’s, Forever 21, JCPenney and Sears, plus more than 150 of the most exciting stores in Northeast Florida. Retailers include Aldo, Box Lunch, Build-A-Bear Workshop, Charming Charlie, Express, Forever 21, Foot Locker, Francesca's Collections, H&M, LOFT, LUSH Fresh Handmade Cosmetics, MAC Cosmetics, New York & Company, Victoria's Secret, and more.
Travelex ATMs are located at two convenient locations throughout The Avenues. There is one ATM on the lower level near the North Court escalator, Auntie Anne's, and New York & Company. The second ATM is located on the lower level, near the South Court escalator, A'Gaci, Marble Slab Creamery and the Simon Children's Play Area. Fees may apply.
Baby changing stations are available in the Family and Women's Restrooms located down the hallway behind Mandarin Express in the Food Court. There is also a Baby Changing Station in the Women's Restroom located on the lower level near Visionworks and SNS Nails.
The Bus Stop is located on the North side of the mall, near the Sears parking lot and adjacent to the parking garage. For more information, please call the Jacksonville Transportation Authority at (904) 630-3100 or visit their website at www.JTAFLA.com.
Mall Directories are located at the main entrance between Buffalo Wild Wings and Ruby Tuesday, at the main entrance between JCPenney and Dillard's, the lower level in Belk's Court and on the lower level beneath the Food Court. Handheld directories are available at different locations throughout the mall, including the Mall Management Office.
Articles found in the mall's public spaces may have been turned in at the Mall Management Office, located in the Food Court behind Mandarin Express. For more information or inquires, please contact Lost & Found at (904) 363-3054. Articles left in stores are the responsibility of store personnel. If you believe the missing article was left in a store, please contact the store directly.
The Mall Management Office is located in the Food Court, behind Mandarin Express. The Mall Office is open Monday through Friday 8:30am to 5:00 pm and on Saturday from 10AM - 6PM. For more information or directions, please contact (904) 363-3060.
You can charge your phone while you are shopping. Conveniently located Device Charging Stations allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall. The Charging Station features comfortable seating - and is the perfect spot to rest and recharge!
The Avenues offers free parking throughout the property. There is also a 3-level parking garage located between Dillard's and Sears. For your convenience, we also offer handicapped parking and expectant mother parking spaces at each mall entrance.
The Avenues proudly supports those that serve, their families, and our veterans. Enjoy parking labeled "Parking Reserved for Military Veterans" close to the three main entrances of our mall- in between Sears and Forever 21, JCPenney and Dillard's, and Belk and Forever 21. Thank you for your service!
Retailer Gift Cards are available for sale at Simon Guest Services located in the Mall Management Office, located in the Food Court behind Mandarin Express.
Give the gift of shopping with a Simon Giftcard, available at Simon Guest Services® in denominations ranging from $20 to $500. There are no fees after purchase and the funds do not expire. The Simon Giftcard can be used anywhere Visa or American Express are accepted. See cardholder agreement for complete terms and conditions.
The Simon Mobile App can help you find your favorite stores, dining and entertainment options at the Simon shopping center nearest you. You'll also be able to check out the latest deals, news and events available at your favorite center right from your smartphone or tablet. And there are many more features designed to enhance your shopping experience including mall maps, gift card balance check and more. Download the free app from your favorite app store.
All Simon Malls, Mills and Premium Outlets in the U.S. have achieved the national 'StormReady' designation by the National Weather Service. This designation recognizes Simon centers' preparedness to handle all types of severe and potentially life-threatening weather situations.
Stroller rental locations are conveniently located throughout the interior of the mall near our major mall entrances. A stroller rental is just $6, with $0.50 returned to you with the return of the stroller.
The SYF Coin Wishing Wells bring in funds for Simon Youth Foundation (SYF) programs. The SYF helps provide economical, educational and career development opportunities to local youth. All of the proceeds collected from the SYF Coin Wishing Well go to the Simon Youth Foundation. To learn more, please visit syf.org
Wheelchairs are available free of charge on a first-come, first-serve basis at the Mall Management Office. If you would like a wheelchair, please enter the mall through the Food Court entrance, in between Sears and Forever 21. Once you enter the Food Court, turn left and head down the corridor behind Mandarin Express.
We offer free wireless internet to our shoppers at this Simon shopping center. Any shopper with a Wi-Fi enabled laptop, tablet or smartphone can easily log onto the Wi-Fi network. All shoppers have to do is open their web browser or select "#Free Simon Wi-Fi" (the SSID name) from their available list of wireless networks to get to the Simon Malls Wi-Fi landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Simon Wi-Fi Terms & Conditions of Use prior to using this free service.
