Amenities Legend

Wireless (Wi-Fi) Internet

We offer free wireless internet to our shoppers at this Simon mall. Any shopper with a Wi-Fi enabled laptop, tablet or smartphone can easily log onto the Wi-Fi network. All shoppers have to do is open their web browser or select "Simon WiFi" (the SSID name) from their available list of wireless networks to get to the Simon Malls Wi-Fi landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Simon Wi-Fi Terms & Conditions of Use  prior to using this free service. If there are any issues or questions, shoppers and tenants should contact the Wi-Fi network technical support hotline at (888) 726-5930 for assistance.

Foreign Currency Online Ordering with Travelex

Order your travel money online for convenient home delivery. Did you know that some Simon mall locations also include retail Travelex stores for your convenience. Travelex is the world's largest retail foreign currency exchange specialist, with over 1000 stores around the world. We can provide you with over 75 foreign currencies as well as a Cash Passport that can be pre-loaded with either Pounds or Euros and includes chip & PIN technology, a must when traveling in Europe. To get started, visit <a href="">Travelex now</a>.

Simon Giftcard®

Give the gift of shopping with a Simon Giftcard, available at Simon Guest Services® in denominations ranging from $20 to $500. There are no fees after purchase and the funds do not expire. The Simon Giftcard can be used anywhere Visa or American Express are accepted. See cardholder agreement for complete terms and conditions.

AED (Automatic External Defibrillator)

Prairie Heart Institute has provided two AED machines for use within White Oaks Mall.  One machine is located on the Upper Level, Macy wing, and the other is located on the Lower Level, underneath the Center Court escalator.

Baby Changing Station

Baby changing stations are available in the NEW Family Restroom located across from the Children's Play Area located on the lower level Sear's wing. Public restrooms are also located on the second level by the Food Court.<br> </br> Baby changing stations are also available in the Family, Men's and Women's Restrooms located behind the Food Court. Shopper's may also use the restroom stations located inside Bergner's, Macy's and Sear's.

Fax & Copies

Fax and copy service is available at the White Oaks Mall Management Office during regular business hours Monday thru Friday from 8:30 am to 5:00 pm, for a nominal fee.  <br /> The Mall office is located on the upper level behind the food court.

iPhone® & Android™ App

The Simon Malls Mobile App can help you find your favorite stores, dining and entertainment options at the Simon Mall nearest you. You'll also be able to check out the latest deals and events available at your favorite mall right from your phone. And there are many more features designed to enhance your shopping experience including mall maps & gift card balance check. Download the free app from the App Store&#8480 for iOS powered devices or from Google Play™ for Android powered devices today. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.

Lost and Found

You can reach the Lost and Found department by calling (217) 787-0110 Monday thru Friday from 8:30am-5:00 pm.

Mall Walking

White Oaks Mall is open for mall walkers Monday-Saturday at 8:30 a.m. and Sunday at 10:00 a.m.  <br> </br> Each level is equal to 1/2 mile.


White Oaks Mall offers free parking to all of our customers.&nbsp; In addition, handicapped-accessible parking is available at all White Oaks Mall entrances.

Shopping Bags

Shopping bags are available at Simon Guest Services located on the Lower Level, next to Center Court.&nbsp; The cost for bags is $1 and the proceeds benefit the Simon Youth Foundation.

Simon Guest Services

Our Guest Services staff is available to help make your shopping experience easy and enjoyable. &nbsp;

Simon Kidgits Club

As a parent, there's lots for you and your child to enjoy! You get special offers, a newsletter, valuable information and a huge smile on your child's face! We'd love for you to join us! To register, please visit the Guest Services Booth and ask to join Kidgits! Each child will receive a T-shirt and a Simon Kidgits Club


Books of stamps are available to purchase at Kirlin's Hallmark located on the Lower Level in the Macy wing.  First class mail may also be dropped at Kirlin's Hallmark in store mailbox.


Kiddie Kruzzer strollers are available for a small rental fee. Strollers are located at the following mall entrances: Lower Level at the Hancock entrance and Lower Level at the ITT entrance. 

TDD Phone

The TDD Phone is located on the Upper Level adjacent to the Food Court.

Wheelchairs (Complimentary)

Courtesy wheelchairs are available for use while visiting White Oaks Mall.  Visit Simon Guest Services located next to Center Court on the Lower Level.  For handicap assistance at our entrances, please call the Security Line at 217.787.8563.<br /> In order to utilize a wheelchair, a form of ID must be presented or an imprint of a credit card must be left with Simon Guest Services.

Enhanced Cellular Connectivity

This property features enhanced cellular connectivity that improves the signal strength and brings the cell phone tower inside of the mall.

SYF Coin Wishing Wells

<p><span style="color: rgb(79, 79, 79); font-family: Arial; font-size: 16px;">The SYF Coin Wishing Wells bring in funds for Simon Youth Foundation (SYF) programs. The SYF helps provide economical, educational and career development opportunities to local youth. All of the proceeds collected from the SYF Coin Wishing Well go to the Simon Youth Foundation. </span><span style="font-family: Tms Rmn;"></span></p>

Handicapped Parking

Handicapped accessible parking is available.&nbsp;

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