Amenities Legend

Accessible Parking

Handicapped accessible parking is available. 

AED (Automatic External Defibrillator)

Prairie Heart Institute has provided two AED machines for use within White Oaks Mall.  One machine is located on the Upper Level, Macy wing, and the other is located on the Lower Level, underneath the Center Court escalator.

Baby Changing Station

Baby changing stations are available in the NEW Family Restroom located across from the Children's Play Area located on the lower level Sear's wing. Public restrooms are also located on the second level by the Food Court.<br> </br> Baby changing stations are also available in the Family, Men's and Women's Restrooms located behind the Food Court. Shopper's may also use the restroom stations located inside Bergner's, Macy's and Sear's.

Enhanced Cellular Connectivity

This property features enhanced cellular connectivity that improves the signal strength and brings the cell phone tower inside of the mall.

Fax & Copies

Fax and copy service is available at the White Oaks Mall Management Office during regular business hours Monday thru Friday from 8:30 am to 5:00 pm, for a nominal fee.  <br /> The Mall office is located on the upper level behind the food court.

Foreign Currency Online Ordering with Travelex

Order your travel money online for convenient home delivery. Did you know that some Simon center locations also include retail Travelex stores for your convenience. Travelex is the world's largest retail foreign currency exchange specialist, with over 1000 stores around the world. We can provide you with over 75 foreign currencies as well as a Cash Passport that can be pre-loaded with either Pounds or Euros and includes chip & PIN technology, a must when traveling in Europe. To get started, visit <a href="">Travelex now</a>.

Lost and Found

You can reach the Lost and Found department by calling (217) 787-0110 Monday thru Friday from 8:30am-5:00 pm.

Mall Walking

White Oaks Mall is open for mall walkers Monday-Saturday at 8:30 a.m. and Sunday at 10:00 a.m.  <br> </br> Each level is equal to 1/2 mile.


White Oaks Mall offers free parking to all of our customers.&nbsp; In addition, handicapped-accessible parking is available at all White Oaks Mall entrances.

Simon Giftcard®

Give the gift of shopping with a Simon Gift Card&reg;, available at&nbsp;the Mall Management Office, located on the upper level, behind the food court. Gift Cards are available in denominations ranging from $20 to $500. There are no fees after purchase and the funds do not expire. The Simon Gift Card&reg;, can be used anywhere Visa or American Express are accepted. See cardholder agreement for complete terms and conditions.

Simon Kidgits Club

The Simon Kidgits® Club is here! Sign your child up for free today either online at or in-center at the Simon Guest Services booth or the Simon Management Office. Simon Kidgits Club members receive access to exclusive events, in-center prizes, store discounts and fun birthday emails. So join the club, and join the fun now.

Simon Mobile App

The Simon Mobile App can help you find your favorite stores, dining and entertainment options at the Simon shopping center nearest you. You'll also be able to check out the latest deals, news and events available at your favorite center right from your smartphone or tablet. And there are many more features designed to enhance your shopping experience including mall maps, gift card balance check and more. Download the free app from your favorite app store.


Books of stamps are available to purchase at Kirlin's Hallmark located on the Lower Level in the Macy wing.  First class mail may also be dropped at Kirlin's Hallmark in store mailbox.


All Simon Malls, Mills and Premium Outlets in the U.S. have achieved the national 'StormReady' designation by the National Weather Service. This designation recognizes Simon centers' preparedness to handle all types of severe and potentially life-threatening weather situations.


Kiddie Kruzzer strollers are available for a small rental fee. Strollers are located at the following mall entrances: Lower Level at the Hancock entrance and Lower Level at the ITT entrance. 

SYF Coin Wishing Wells

<p><span style="color: rgb(79, 79, 79); font-family: Arial; font-size: 16px;">The SYF Coin Wishing Wells bring in funds for Simon Youth Foundation (SYF) programs. The SYF helps provide economical, educational and career development opportunities to local youth. All of the proceeds collected from the SYF Coin Wishing Well go to the Simon Youth Foundation. </span><span style="font-family: Tms Rmn;"></span></p>

TDD Phone

The TDD Phone is located on the Upper Level adjacent to the Food Court.

Wheelchairs (Complimentary)

Courtesy wheelchairs are available for use while visiting White Oaks Mall.&nbsp; Visit&nbsp;the Mall Management Office, located on the upper level, behind the food court.&nbsp;For handicap assistance at our entrances, please&nbsp;call the Security Line at 217.787.8563.<br /> In order to utilize a wheelchair, a form of ID must be presented or an imprint of a credit card must be left with the Mall Management Office.

Wireless (Wi-Fi) Internet

We offer free wireless internet to our shoppers at this Simon mall. Any shopper with a Wi-Fi enabled laptop, tablet or smartphone can easily log onto the Wi-Fi network. All shoppers have to do is open their web browser or select "Simon WiFi" (the SSID name) from their available list of wireless networks to get to the Simon Malls Wi-Fi landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Simon Wi-Fi Terms & Conditions of Use  prior to using this free service. If there are any issues or questions, shoppers and tenants should contact the Wi-Fi network technical support hotline at (888) 726-5930 for assistance.