Regional Malls

West Town Mall

7600 Kingston Pike, Knoxville, TN 37919-5600

<p>West Town Mall is a wonderful climate controlled indoor mall conveniently located off exit 380 on I-40. Considered the premier shopping destination in East Tennessee, our mall boasts more than 150 stores, over 40 of which are exclusive to this area. Find that perfect gift for a friend or a special indulgence for yourself at any of our fine stores like The Cheesecake Factory, Apple, Sephora, Coach, Forever 21 or Tommy Hilfiger. You can shop to your heart's content, pamper yourself at one of our fine salons, take in a movie at Regal Cinemas, or enjoy fine cuisine in the food court. With airy walkways and lush landscaping, West Town Mall caters to your every desire. While shopping you can rest at one of our many soft seating areas, toss coins into the fountain, or take your children to The Children's Soft Play Area. From the entire team at West Town Mall, we hope that you can visit us soon.</p>


Tommy Hilfiger, Sephora, Journeys Kidz, Pandora, Children's Place, The, Francesca's Collections

  • See hours >
  • Mall Hours
      • Monday to Saturday
      • 10am - 9pm
      • Sunday
      • 12pm - 6pm

    Special Hours
      • 11/30 - 12/03/2015:
      • 10am - 9pm (Holiday Hours)
      • 12/04 - 12/05/2015:
      • 8am - 10pm (Holiday Hours)
      • 12/06 - 12/10/2015:
      • 10am - 9pm (Holiday Hours)
      • 12/11 - 12/12/2015:
      • 8am - 11pm (Holiday Hours)
      • 12/13 - 12/17/2015:
      • 9am - 10pm (Holiday Hours)
      • 12/18 - 12/23/2015:
      • 8am - 11pm (Holiday Hours)
      • 12/24/2015:
      • 7am - 6pm (Christmas Eve)
      • 12/25/2015:
      • Closed (Christmas Day)
      • 12/26/2015:
      • 6am - 10pm (Holiday Hours)
      • 12/27/2015:
      • 12pm - 6pm (Holiday Hours)
      • 12/28 - 12/30/2015:
      • 10am - 9pm (Holiday Hours)
      • 12/31/2015:
      • 10am - 7pm (New Year's Eve)
      • 01/01/2016:
      • 10am - 7pm (New Year's Day)
  • Mall Office:
  • (865) 693-4731 
  • Shopping Line:
  • (865) 693-0292 
  • Mall Security:
  • (865) 693-3318 




West Town Mall is conveniently located just off of Interstate 40/75 at exit 380. &nbsp;The mall is located straight ahead after you cross Kingston Pike onto Montvue Road. &nbsp;Take a left into the property.<br />

Services & AMENITIES

Wireless (Wi-Fi) Internet

We offer free wireless internet to our shoppers at this Simon mall. Any shopper with a Wi-Fi enabled laptop, tablet or smartphone can easily log onto the Wi-Fi network. All shoppers have to do is open their web browser or select "Simon WiFi" (the SSID name) from their available list of wireless networks to get to the Simon Malls Wi-Fi landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Simon Wi-Fi Terms & Conditions of Use  prior to using this free service. If there are any issues or questions, shoppers and tenants should contact the Wi-Fi network technical support hotline at (888) 726-5930 for assistance.

Indoor Device Charging Stations

You can charge your phone while you are shopping. Conveniently located Device Charging Stations allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall. The Charging Station features comfortable seating - and is the perfect spot to rest and recharge!

Simon Giftcard®

Give the gift of shopping with a Simon Giftcard, available at Simon Guest Services® in denominations ranging from $20 to $500. There are no fees after purchase and the funds do not expire. The Simon Giftcard can be used anywhere Visa or American Express are accepted. See cardholder agreement for complete terms and conditions.

Children's Play Area

Take a break with your youngsters at&nbsp;The Children's Soft Play Area located in front of Belk Men, Home &amp; Kids.

Gift Wrapping

Gift wrapping is available at Belk, Dillard's, JCPenney and Sears.

iPhone® & Android™ App

The Simon Malls Mobile App can help you find your favorite stores, dining and entertainment options at the Simon Mall nearest you. You'll also be able to check out the latest deals and events available at your favorite mall right from your phone. And there are many more features designed to enhance your shopping experience including mall maps & gift card balance check. Download the free app from the App Store&#8480 for iOS powered devices or from Google Play™ for Android powered devices today. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.

Lost and Found

To locate a lost item, please go to the Security Office located behind the Food Court. The office is down the hallway,&nbsp;second door on the right.&nbsp; Lost and Found items will be kept for 30 days. Unclaimed items are donated to local charities and the Simon Youth Foundation.

Mall Walking

The mall doors open at 7:30 a.m. Monday-Saturday and at 9:00 a.m. on Sunday for mall walkers. &nbsp;These hours are subject to change.


Handicapped parking is available at each entrance.&nbsp;A six-level parking garage is located on the southwest side of the mall between Sears and Belk Men, Home &amp; Kids.&nbsp; This is the best entrance to use when visiting Regal Cinemas.

Simon Guest Services

Our Guest Services staff is available to help make your shopping experience easy and enjoyable. &nbsp;


Stamps are available at Hallmark.  Mailboxes are located outside the Main Entrance, Entrance Two on the east side of the mall, and at the Main Mall Entrance by Belk Men, Home &amp; Kids.


For your convenience, three stroller vending machines are available.  The machines are located outside of Sears, at the main mall entrance, and beside The Children's Play Area.  The rental cost is $5, with a $1 refund upon return of the stroller. 

Wheelchairs (Complimentary)

Wheelchairs are available free of charge at the Simon Guest Service Booth.&nbsp;They are available on a first-come, first-serve basis.&nbsp;A valid form of picture ID (driver's license preferred) is required and will be returned to you at the end of your shopping trip.

SYF Coin Wishing Wells

<p><span style="color: rgb(79, 79, 79); font-family: Arial; font-size: 16px;">The SYF Coin Wishing Wells bring in funds for Simon Youth Foundation (SYF) programs. The SYF helps provide economical, educational and career development opportunities to local youth. All of the proceeds collected from the SYF Coin Wishing Well go to the Simon Youth Foundation. </span><span style="font-family: Tms Rmn;"></span></p>

Handicapped Parking

Handicapped accessible parking is available.&nbsp;

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