Amenities Legend

Accessible Entrance

All main entrances are accessible. Main entrances are located at the Dining Pavillion, outside of American Girl, near M&M's world and at Crayola Experience.

Accessible Parking

Handicapped accessible parking is available. 

AED (Automatic External Defibrillator)

Located at the Guest Services Booth in front of the Florida Hotel and Conference Center


Travelex ATMs located throughout the mall.


Crayola Experience is Now Open! More details can be found here:

Baby Changing Station

For your convenience, baby changing stations are available inside both family restrooms located in the Dining Pavillion and in the management hallway next to bebe in the macy*s wing. There is also a dedicated nursing lounge in the management hallway on the left side of the corridor before the men's restrooms.

Bike Racks

Bike racks are conveniently located outside near Footlocker.

Bus Stop

Convenient LYNX bus stop located outside of jcpenney.

Children's Play Area

<br /> We have two convenient children's play areas located by Macy's and in The Plaza by American Girl. <br />

Coca-Cola Vending

Thirsty for a coke? Try a great Coca-Cola product from one of our many Coca-Cola vending machines located throughout the mall.

Complimentary Coat & Package Check

Complimentary coat &amp; package check is available at Simon Guest Services&reg; Simply bring your coat, bag or package to a guest service representative. They will gladly receive and store your item(s) while you shop or dine. This free service is available during mall hours.

Convention & Visitor Bureau

Welcoming our visitors from near and far, let us help you uncover all the great attractions and restaurants nearby. Just stop by the desk for more information. Directions, guides, coupons and local tips and transportation assistance are available just for the asking.

Currency Exchange Stations

Currency Exchange is available at the Guest Services Booth. Currency Exchange is provided by Currency Exchange International. They can be contacted at 407-854-0860. 

Directories (Mall Map)

These can be found at Simon Guest Services at at each directory unit at the main entrances.

Enhanced Cellular Connectivity

This property features enhanced cellular connectivity that improves the signal strength and brings the cell phone tower inside of the mall.

EV (Electric Vehicle) Charging Stations

EV Charging Station is conveniently located in the parking lot near Footlocker.

Foreign Currency Online Ordering with Travelex

Order your travel money online for convenient home delivery. Did you know that some Simon mall locations also include retail Travelex stores for your convenience. Travelex is the world's largest retail foreign currency exchange specialist, with over 1000 stores around the world. We can provide you with over 75 foreign currencies as well as a Cash Passport that can be pre-loaded with either Pounds or Euros and includes chip & PIN technology, a must when traveling in Europe. To get started, visit <a href="">Travelex now</a>.

Gift Wrapping

Gift wrapping is available at some of the specialty stores and at most of the department stores. Seasonal gift wrapping is also available.

Indoor Device Charging Stations

Charge your phone while you shop! Conveniently located Device Charging Stations allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall. The Charging Station features comfortable seating - and is the perfect spot to rest and recharge!

Lost and Found

Lost and Found services are available at Simon Guest Services located near The Florida Hotel or by calling security at (407) 247-5970. Individual stores may also maintain independent Lost and Found services.

Mall Office

Located in the management/restroom hallway next to bebe in the macy*s wing. The management office is the last door on the left before the double doors.

Mall Walking

The Florida Mall&nbsp;opens at&nbsp;8 a.m. Monday through Saturday and 10 a.m. on Sunday for mall walking.&nbsp; For more information on mall walking or other mall services please visit Simon Guest Services located near the Florida Hotel.


Multi-lingual staff members are available at Simon Guest Services located near the Florida Hotel. We also have a language line to assist all multi-lingual shoppers. An shoppers who would like to take advantage of the language line may visit the guest services booth near the Florida Hotel.

Nursing Mothers Lounge

The nursing lounge is located in the management hallway next to bebe in the Macys wing.


The Florida Mall offers guests over 9,220 parking spaces and 3 convenient main mall entrances. Enter the mall at the Dining Pavilion, at the M&amp;M's world Entrance by Macy's, or at the Promenade by H&amp;M. Handicapped spaces are available. Any customers needing special assistance are encouraged to contact the mall management office at (407) 851-7234. The Florida Mall has a designated motorcoach drop-off location adjacent to Macy's and Charming Charlie near the M&amp;M's World Entrance. Free and convenient parking is available for motorcoaches as well.

Pay Phone

Available throughout the mall for customer convenience.

Public Transportation

Taxi cabs provided by Mears Transportation are available at the Dining Pavilion Mall Entrance. For additional information, please call Mears at (407) 699-9999

Shopper Assistance

<p style="text-align: justify;">The goal of The Florida Mall Security Department is to maintain a safe and pleasant shopping environment for our visitors and tenants. Some of the ways security is working for you:<br /> Year-round vehicle patrols in the parking lot.<br /> Year-round foot patrols throughout the mall.<br /> Vehicle jump starts.<br /> Assist in locating lost vehicles.<br /> Assist in locating lost loved ones.<br /> Escort visitors and tenants anytime upon request.<br /> Plus, all Florida Mall&nbsp;Security Officers are trained in CPR and basic first aid.<br /> For all lost and found inquiries please contact security at (407) 247-5970</p>

Simon Giftcard®

Give the gift of shopping with a Simon Giftcard, available at Simon Guest Services® in denominations ranging from $20 to $500. There are no fees after purchase and the funds do not expire. The Simon Giftcard can be used anywhere Visa or American Express are accepted. See cardholder agreement for complete terms and conditions.

Simon Guest Services

Customers can visit Guest Services in front of The Florida Hotel or near Build-a- Bear to purchase American Express and Visa Simon Giftcards, redeem vouchers, purchase Style Passes, exchange international currency, rent wheelchairs and obtain general directions/mall information during their visit. More more information call the shopping line at (407) 851-6255

Simon Kidgits Club

<p>The Simon Kidgits Club has it all. As a member, kids and their parents can enjoy the many benefits of the program including: </p> <ul> <li>Interactive Kids events </li> <li>Family-Friendly and Money-Saving Coupons from Mall Retailers and more </li> <li>Birthday Club and Gift Redemption for Kids </li> <li>Simon Kidgits Newsletter with games and educational elements </li> <li>and other membership exclusives! </li> </ul> <p>Interested in becoming a member? You can register at Simon Guest Services located Center Court, by the hotel. Annual membership fees are just $5. Join Today</p>

Simon Mobile App

The Simon Mobile App can help you find your favorite stores, dining and entertainment options at the Simon shopping center nearest you. You'll also be able to check out the latest deals, news and events available at your favorite center right from your smartphone or tablet. And there are many more features designed to enhance your shopping experience including mall maps, gift card balance check and more. Download the free app from your favorite app store.

Simon Youth Academy

Simon Youth Academies are non-traditional high schools that are located primarily in Simon Malls &reg; . The Academies give at-risk students the same education that they would receive in a traditional classroom but in a flexible environment. Compassionate academy teachers are able to focus on one-on-one learning thanks to an emphasis on small class sizes.<br /> <br /> Academy graduates receive accredited high school diplomas from their public school districts, because each academy represents a partnership with one or more public school districts and is an extension of the local systems

Soft Seating

Carpeted soft seating areas are located throughout the mall for customer comfort and convenience.<br />


Strollers are available for a nominal fee at convenient cart locations&nbsp;in front of Sears and Macy's.&nbsp;

SYF Coin Wishing Wells

<p><span style="color: rgb(79, 79, 79); font-family: Arial; font-size: 16px;">The SYF Coin Wishing Wells bring in funds for Simon Youth Foundation (SYF) programs. The SYF helps provide economical, educational and career development opportunities to local youth. All of the proceeds collected from the SYF Coin Wishing Well go to the Simon Youth Foundation. </span><span style="font-family: Tms Rmn;"></span></p>


Ticketmaster, the world's leading live entertainment ticketing company, now has a retail location at select Simon® Malls Guest Services Booths. You can access event information and purchase tickets at Guest Services to a wide range of venues and entertainment options including sporting events, museums, theaters, performing arts and family shows. Did you purchase tickets from Ticketmaster online? You can conveniently pick them up at our mall. Stop by Simon Guest Services for all of your Ticketmaster ticketing needs.

Valet Parking

Valet parking is located at the plaza entrance by American Girl and is available for $7.

Wheelchairs (Complimentary)

Wheelchairs are available at Simon Guest Services on a first-come, first-serve basis. Wheelchairs are complimentary for use, however donations are greatly appreciated. All proceeds collected from the service will benefit the mall’s Simon Youth Foundation. A valid form of picture identification is required to borrow a wheelchair.