Wireless (Wi-Fi) Internet
We offer free wireless internet to our shoppers at this Simon mall. Any shopper with a Wi-Fi enabled laptop, tablet or smartphone can easily log onto the Wi-Fi network. Just open your web browser or select "Simon WiFi" (the SSID name) from their available list of wireless networks to get to the Simon Malls Wi-Fi landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Simon Wi-Fi Terms & Conditions of Use prior to using this free service. If there are any issues or questions, shoppers and tenants should contact the Wi-Fi network technical support hotline at (888) 726-5930 for assistance.
Foreign Currency Online Ordering with Travelex
Order your travel money online for convenient home delivery. Did you know that some Simon mall locations also include retail Travelex stores for your convenience. Travelex is the world's largest retail foreign currency exchange specialist, with over 1000 stores around the world. We can provide you with over 75 foreign currencies as well as a Cash Passport that can be pre-loaded with either Pounds or Euros and includes chip & PIN technology, a must when traveling in Europe. To get started, visit <a href="http://onlinetravelcurrency.com/mtwid000136/Home?utm_source=Simon&utm_medium=link&utm_campaign=139">Travelex now</a>.
Indoor Device Charging Stations
Charge your phone while you shop! Conveniently located Device Charging Stations allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall. The Charging Station features comfortable seating - and is the perfect spot to rest and recharge!
Give the gift of shopping with a Simon Giftcard, available at Simon Guest Services® in denominations ranging from $20 to $500. There are no fees after purchase and the funds do not expire. The Simon Giftcard can be used anywhere Visa or American Express are accepted. See cardholder agreement for complete terms and conditions.
All main entrances are accessible. Main entrances are located at the food court, outside of American Girl, near M&M's world and at Crayola Experience.
AED (Automatic External Defibrillator)
Located at the Guest Services Booth in front of the Florida Hotel and Conference Center
Travelex ATMs located throughout the mall.
Crayola Experience is opening in summer, 2015. More details can be found here: http://www.crayolaexperience.com/easton/orlando.aspx
Baby Changing Station
For your convenience, baby changing stations are available inside both family restrooms located in the food court and in the management hallway next to bebe in the macy*s wing.
Bike racks are conveniently located at the food court entrance near the Coke machines.
Convenient LYNX bus stop located outside of jcpenney.
Children's Play Area
<br /> Located near Macy*s.
Complimentary Coat & Package Check
Complimentary coat & package check is available at Simon Guest Services® Simply bring your coat, bag or package to a guest service representative. They will gladly receive and store your item(s) while you shop or dine. This free service is available during mall hours.
Thirsty for a coke? Try a great Coca-Cola product from one of our many Coca-Cola vending machines located throughout the mall.
Convention & Visitor Bureau
Welcoming our visitors from near and far, let us help you uncover all the great attractions and restaurants nearby. Just stop by the desk for more information. Directions, guides, coupons and local tips and transportation assistance are available just for the asking.
Currency Exchange Stations
Currency Exchange is available at the Guest Services Booth. Currency Exchange is provided by Currency Exchange International. They can be contacted at 407-854-0860.
Directories (Mall Map)
These can be found at Simon Guest Services at at each directory unit at the main entrances.
EV (Electric Vehicle) Charging Stations
EV Charging Station is conveniently located outside the food court entrance for your charging convenience.
Gift wrapping is available at some of the specialty stores and at most of the department stores. Seasonal gift wrapping is also available.
iPhone® & Android™ App
The Simon Malls Mobile App can help you find your favorite stores, dining and entertainment options at the Simon Mall nearest you. You'll also be able to check out the latest deals and events available at your favorite mall right from your phone. There are many features designed to enhance your shopping experience including mall maps & gift card balance check. Download the free app from the App Store? for iOS powered devices or from Google Play™ for Android powered devices today. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.
Lost and Found
Lost and Found services are available at Simon Guest Services located near The Food Court or by calling the Mall Office at (407) 851-6255. Individual stores may also maintain independent Lost and Found services.
Located in the management/restroom hallway next to bebe in the macy*s wing. The management office is the last door on the left before the double doors.
The Florida Mall opens at 8 a.m. Monday through Saturday and 10 a.m. on Sunday for mall walking. For more information on mall walking or other mall services please visit Simon Guest Services located near the Food Court.
Multi-lingual staff members are available at Simon Guest Services located near the Food Court.
Nursing Mothers Lounge
The nursing lounge is located in the management hallway next to bebe in the Macys wing.
The Florida Mall offers guests over 9,220 parking spaces and 3 convenient main mall entrances. Enter the mall at the Food Court by Saks Fifth Avenue, at the M&M's world Entrance by Macy's, or at the Promenade by H&M. Handicapped spaces are available. Any customers needing special assistance are encouraged to contact the mall management office at (407) 851-7234. The Florida Mall has a designated motorcoach drop-off location adjacent to Macy's and Charming Charlie near the M&M's World Entrance. Free and convenient parking is available for motorcoaches as well.
Available throughout the mall for customer convenience.
Taxi cabs provided by Mears Transportation are available at the Food Court Mall Entrance. For additional information, please call Mears at (407) 699-9999
<p style="text-align: justify;">The goal of The Florida Mall Security Department is to maintain a safe and pleasant shopping environment for our visitors and tenants. Some of the ways security is working for you:<br /> Year-round vehicle patrols in the parking lot.<br /> Year-round foot patrols throughout the mall.<br /> Vehicle jump starts.<br /> Assist in locating lost vehicles.<br /> Assist in locating lost loved ones.<br /> Escort visitors and tenants anytime upon request.<br /> Plus, all Florida Mall Security Officers are trained in CPR and basic first aid.</p>
Simon Guest Services
Customers can visit Guest Services in front of The Florida Hotel or near Build-a- Bear to purchase American Express and Visa Simon Giftcards, redeem vouchers, purchase Style Passes, exchange international currency, rent wheelchairs and obtain general directions/mall information during their visit. More more information call the shopping line at (407) 851-6255
Simon Kidgits Club
<p>The Simon Kidgits Club has it all. As a member, kids and their parents can enjoy the many benefits of the program including: </p> <ul> <li>Interactive Kids events </li> <li>Family-Friendly and Money-Saving Coupons from Mall Retailers and more </li> <li>Birthday Club and Gift Redemption for Kids </li> <li>Simon Kidgits Newsletter with games and educational elements </li> <li>and other membership exclusives! </li> </ul> <p>Interested in becoming a member? You can register at Simon Guest Services located Center Court, by the hotel. Annual membership fees are just $5. Join Today</p>
Carpeted soft seating areas are located throughout the mall for customer comfort and convenience.<br />
Strollers are available for a nominal fee at convenient cart locations in front of Sears and Macy's.
Ticketmaster, the world's leading live entertainment ticketing company, now has a retail location at select Simon® Malls Guest Services Booths. You can access event information and purchase tickets at Guest Services to a wide range of venues and entertainment options including sporting events, museums, theaters, performing arts and family shows. Did you purchase tickets from Ticketmaster online? You can conveniently pick them up at our mall. Stop by Simon Guest Services for all of your Ticketmaster ticketing needs.
Valet parking is located at the plaza entrance by American Girl and is available for $7.
Wheelchairs are available at Simon Guest Services on a first-come, first-serve basis. Wheelchairs are complimentary for use, however donations are greatly appreciated. All proceeds collected from the service will benefit the mall’s Simon Youth Foundation. A valid form of picture identification is required to borrow a wheelchair.
Enhanced Cellular Connectivity
This property features enhanced cellular connectivity that improves the signal strength and brings the cell phone tower inside of the mall.
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