Amenities Legend

Accessible Entrance

All mall entrances are handicapped accessible.

Accessible Parking

Handicapped accessible parking is available. 

AED (Automatic External Defibrillator)

The Empire Mall is equipped with AED's.


ATMs are located at Food Court and near GAP

Baby Changing Station

Changing tables are located in all restrooms. <br />

Bike Racks

We have bike racks available at the Food Court entrance, Sephora entrance, and the entrance between Macy's and Dick's Sporting Goods.

Bus Stop

There are&nbsp;2 bus stop locations around the perimeter of the mall. Visit for all routes in and out of the mall.

Children's Play Area

Visit the Sanford Health sponsored Children's Play Area and keep your child happy so you can shop a little longer!&nbsp; Our Sanford Children's Play Area is located in the court area in front of Dairy Queen Treat Center between Younkers and Sears.

Coca-Cola Vending

Coca-Cola vending machines are located throughout the mall.&nbsp; You can find them near our main entrance, JC Penneys, Macys and near our Guest Services Center.

Directories (Mall Map)

There are mall directories located at all of the department store entrances and at the Main Entrance near Caribou Coffee.

Drinking Fountain

Drinking fountains are found near all restrooms. They are located in the food court, JCPenney wing, and near the Sanford Children's Play Area.


Enjoy arcade games at Area Extreme Arcade, which is located in the Food Court.

Family Restrooms

The family restroom is located in the Food Court.

Food Court

Choose from Culver's, Charley's Grilled Subs, Leeann Chin, Auntie Anne's, China Pantry, Fuji Sushi, Villa Pizza, and Taco John's.

Handicapped Accessible Restrooms

All of our restrooms are handicapped accessible. They are located in the food court, JCPenney Court, and near the Sanford Children's Play Area.

Lost and Found

Lost and Found: Stop by Guest Services to reclaim any items you may have lost while shopping at The Empire Mall.

Mall Walking

Mall Walkers' Hours: Use the main mall doors. Mall walking hours&nbsp;are Monday-Saturday 8:00 a.m.-9 p.m. and Sunday 8:00 a.m.-7 p.m. <br />

Management Office

The Mall Management office is located near the Sanford Children's Play Area. Office hours are M-F 8:30am-6pm, Saturday 10am-6pm, and Sunday 11am-6pm.

Mobile Device Charging Stations

You can charge your phone while you are shopping. Conveniently located Device Charging Stations allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall. The Charging Station features comfortable seating - and is the perfect spot to rest and recharge!

Nursing Mothers Lounge

Nursing Mother's Lounge:&nbsp; The Food Court offers Family Restrooms, complete with a nursing room. Macy's, JCPenney and Younkers also offer lounges for nursing mothers near their store restroom areas.


Parking is free!


Our restrooms are located in the food court, near the Sanford Children's Play Area, and in the JCPenney wing.

Retailer Gift Cards

A large selection of retailer gift cards are available for purchase&nbsp;at Simon&nbsp;Guest Services. Guest Services is located near the Sanford Children's Play area and is&nbsp;open Monday-Saturday 10am-6pm and Sunday 11am-6pm.

Scooter Rental

Scooters are available for check-out at our Guest Services Center.

Shopper Assistance

Mall Information: Mall information&nbsp;is available at Simon Guest Services&nbsp;located&nbsp;by the mall office.&nbsp;<br /> <br /> Restrooms: Mall restrooms are located near the Food Court, JCPenney, and&nbsp;Visionworks. Additional restrooms are available in Macy's, JCPenney, Sears, and Younkers. <br /> <br /> Public Lockers: Located near the Food Court, you keep the key to ensure convenience and safety while shopping.<br /> <br /> <br />

Simon Giftcard®

Simon Giftcards and Retailer Giftcards are sold at our Guest Services Center located near the Management Office.

Simon Guest Services

Guest Services is located near the Sanford Children's Play Area. Stop by for information, directions, a wheelchair or motorized scooter, or to purchase Simon Mall gift cards or retailer gift cards. Hours are Monday-Saturday 10am-6pm and Sunday 11am-7pm.

Simon Kidgits Club

The Simon Kidgits® Club is here! Sign your child up for free today either online at or in-center at the Simon Guest Services booth or the Simon Management Office. Simon Kidgits Club members receive access to exclusive events, in-center prizes, store discounts and fun birthday emails. So join the club, and join the fun now.

Simon Mobile App

The Simon Mobile App can help you find your favorite stores, dining and entertainment options at the Simon shopping center nearest you. You'll also be able to check out the latest deals, news and events available at your favorite center right from your smartphone or tablet. And there are many more features designed to enhance your shopping experience including mall maps, gift card balance check and more. Download the free app from your favorite app store.

Soft Seating

There are several soft seating areas located throughout the mall.


All Simon Malls, Mills and Premium Outlets in the U.S. have achieved the national 'StormReady' designation by the National Weather Service. This designation recognizes Simon centers' preparedness to handle all types of severe and potentially life-threatening weather situations.


Strollers are available in the main entrance by Sephora, by the food court entrance, and near Red Robin. Your child can ride around in style in little blue cars or red fire trucks.

SYF Coin Wishing Wells

<p><span style="color: rgb(79, 79, 79); font-family: Arial; font-size: 16px;">The SYF Coin Wishing Wells bring in funds for Simon Youth Foundation (SYF) programs. The SYF helps provide economical, educational and career development opportunities to local youth. All of the proceeds collected from the SYF Coin Wishing Well go to the Simon Youth Foundation. </span><span style="font-family: Tms Rmn;"></span></p>

Wheelchairs (Complimentary)

Wheelchair or Motorized Wheelchair Rental You can rent a wheelchair or motorized wheelchair at Guest Services for a refundable deposit.

Wireless (Wi-Fi) Internet

Wi-Fi is available in the mall through Midco.&nbsp; Relax&nbsp;in their soft seating area at the main mall entrance near Caribou Coffee.