Amenities Legend

Wireless (Wi-Fi) Internet

We offer free wireless internet to our shoppers at this Simon mall. Any shopper with a Wi-Fi enabled laptop, tablet or smartphone can easily log onto the Wi-Fi network. All shoppers have to do is open their web browser or select "Simon WiFi" (the SSID name) from their available list of wireless networks to get to the Simon Malls Wi-Fi landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Simon Wi-Fi Terms & Conditions of Use  prior to using this free service. If there are any issues or questions, shoppers and tenants should contact the Wi-Fi network technical support hotline at (888) 726-5930 for assistance.

Indoor Device Charging Stations

You can charge your phone while you are shopping. Conveniently located Device Charging Stations allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall. The Charging Station features comfortable seating - and is the perfect spot to rest and recharge!

Simon Giftcard®

Give the gift of shopping with a Simon Giftcard, available at Simon Guest Services® in denominations ranging from $20 to $500. There are no fees after purchase and the funds do not expire. The Simon Giftcard can be used anywhere Visa or American Express are accepted. See cardholder agreement for complete terms and conditions.


Travelex ATMs are conveniently located at different locations throughout The Avenues. There is one ATM on the upper level across from Sears, near the Food Court. A second ATM is located on the lower level beneath the Food Court, and a third ATM is located on the lower level, across from Maggie Moos' and the Play Area. Fees may apply.

Baby Changing Station

Baby changing stations are available in the Family and Women's restrooms located down the hallway between Moe's Southwest Grill and Mandarin Express in the Food Court. There is also a Baby Changing Station in the Women's Restroom located on the lower level at the main entrance between JCPenney and Dillard's. 

Bike Racks

For your convenience, bike racks are located in the parking lot outside of Buffalo Wild Wings.

Bus Stop

The Bus Stop is located on the North side of the mall, on the right-hand side of the parking garage. Bus schedules can be found at the Guest Services desk and at the Mall Management Office. For more information, please call the Jacksonville Transportation Authority at (904) 630-3100 or visit their website at

Children's Play Area

Our Simon Kidgits Club Play Area is located in the JCPenney Court.

Coca-Cola Vending

Enjoy a refeshing Coke product.  Coke machines are located on the lower level in JCPenney Court, Center Court and Dillard's Court.

Directories (Mall Map)

Mall Directories are located at the main entrance between Buffalo Wild Wings and Ruby Tuesday, at the main entrance between JCPenney and Dillard's, the lower level in Belk's Court and on the lower level beneath the Food Court. Handheld directories are available at different locations throughout the mall, including Guest Services and the Mall Management Office.

Family Restrooms

A Family Restroom is located in the Food Court, down the hallway between Moe's Southwest Grill and Mandarin Express.


Restrooms are located in the Food Court and on the lower level at the main entrance between JCPenney and Dillard's.

Fax & Copies

Available at the&nbsp;mall office.&nbsp; <BR>Fax - $1.00 per page.&nbsp; <BR>Copies&nbsp;- $0.25 per page.

Food Court

Delight in visiting our various food court selections such as Charley's Grilled Subs, Chick-fil-A, Moe's Southwest Grill and Skyline Chicken &amp; Waffles.

Gift Wrapping

Gift Wrapping is available at some of the specialty stores and at most of the department stores. Seasonal gift wrapping is also available.


<strong><span style="font-size: 10px;">Tourism Information<span style="font-size: 8.5pt; font-family: Verdana;"><!--?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /--><o:p></o:p></span></span></strong> <br /> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: 8.5pt; font-family: Verdana;"><span style="font-size: 10px;">For information pertaining to area hotels, visit the Jacksonville Convention and Visitors Bureau web site at </span><a href=""><span style="font-size: 10px; color: #0033cc;"></span></a><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt;"></p> <p>&nbsp; </p> <div class="podABottom"> </div>

iPhone® & Android™ App

The Simon Malls Mobile App can help you find your favorite stores, dining and entertainment options at the Simon Mall nearest you. You'll also be able to check out the latest deals and events available at your favorite mall right from your phone. And there are many more features designed to enhance your shopping experience including mall maps & gift card balance check. Download the free app from the App Store&#8480 for iOS powered devices or from Google Play™ for Android powered devices today. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.

Lost and Found

Articles found in the mall's public spaces may have been turned in at Guest Services. Please contact the mall office for more information. Articles left in stores are the responsibility of store personnel. If you believe the missing article was left in a store, please contact the store directly.

Mall Office

Located in the Food Court, down the hallway between Moe's Southwest Grill and Mandarin Express. The Mall Office is open Monday through Friday 8:30am to 5:00 pm.

Mall Walking

<p>The main mall entrances are open at 8:00am Monday through Saturday and at 10:00am on Sundays for mall walkers. Join the mall walkers club today! Stop by the Simon&nbsp;Guest Services&nbsp;for more information or call 363-3054.<br /> <br /> Mall walking hours are 8am-10am Monday-Saturday and 10am-12noon on Sunday.</p>


The Avenues offers free parking throughout the property. There is also a 3-level parking garage located between Dillard's and Sears. For your convenience, we also offer handicapped parking and expectant mother parking&nbsp;spaces at each mall entrance.

Retailer Gift Cards

Retailer Gift Cards are available for sale at Simon Guest Services located on the upper level, across from H&amp;M.

Simon Guest Services

Simon Guest Services is located on the upper level, across from H&amp;M.

Simon Kidgits Club

<P>The Simon Kidgits Club has it all. As a member, kids and their parents can enjoy the many benefits of the program including: </P> <UL> <LI>Monthly Interactive Kids Events </LI> <LI>Family-Friendly and Money-Saving Coupons from Mall Retailers and more </LI> <LI>Birthday Club and Gift Redemption for Kids </LI> <LI>Simon Kidgits Newsletter with games and educational elements </LI> <LI>and other membership exclusives!<BR></LI></UL> <P>Join the Simon Kidgits Club today at the Simon Guest Services for just $5!</P>

Soft Seating

Soft couches and chairs are located at various locations throughout the mall.


Stroller rental locations are conveniently located throughout the interior of the mall near our major mall entrances. Stroller rental is just $5, with&nbsp;$0.50 returned to you with the return of the stroller.


Ticketmaster, the world's leading live entertainment ticketing company, now has a retail location at select Simon® Malls Guest Services Booths. You can access event information and purchase tickets at Guest Services to a wide range of venues and entertainment options including sporting events, museums, theaters, performing arts and family shows. Did you purchase tickets from Ticketmaster online? You can conveniently pick them up at our mall. Stop by Simon Guest Services for all of your Ticketmaster ticketing needs.

Wheelchairs (Complimentary)

Wheelchairs are available free of charge on a first-come, first-serve basis at Simon Guest Services. If you would like a wheelchair, please enter the mall through the main mall entrance in between Buffalo Wild Wings and Ruby Tuesday.

Enhanced Cellular Connectivity

This property features enhanced cellular connectivity that improves the signal strength and brings the cell phone tower inside of the mall.

Senior Citizen Parking

We offer special parking reserved for our Senior Citizen guests.

SYF Coin Wishing Wells

<p><span style="color: rgb(79, 79, 79); font-family: Arial; font-size: 16px;">The SYF Coin Wishing Wells bring in funds for Simon Youth Foundation (SYF) programs. The SYF helps provide economical, educational and career development opportunities to local youth. All of the proceeds collected from the SYF Coin Wishing Well go to the Simon Youth Foundation. </span><span style="font-family: Tms Rmn;"></span></p>