Wireless (Wi-Fi) Internet
We offer free wireless internet to our shoppers at this Simon mall. Any shopper with a Wi-Fi enabled laptop, tablet or smartphone can easily log onto the Wi-Fi network. All shoppers have to do is open their web browser or select "Simon WiFi" (the SSID name) from their available list of wireless networks to get to the Simon Malls Wi-Fi landing page. All shoppers that choose to use the Wi-Fi network at this mall must agree to Simon Wi-Fi Terms & Conditions of Use prior to using this free service. If there are any issues or questions, shoppers and tenants should contact the Wi-Fi network technical support hotline at (888) 726-5930 for assistance.
Foreign Currency Online Ordering with Travelex
Order your travel money online for convenient home delivery. Did you know that some Simon mall locations also include retail Travelex stores for your convenience. Travelex is the world's largest retail foreign currency exchange specialist, with over 1000 stores around the world. We can provide you with over 75 foreign currencies as well as a Cash Passport that can be pre-loaded with either Pounds or Euros and includes chip & PIN technology, a must when traveling in Europe. To get started, visit <a href="http://onlinetravelcurrency.com/mtwid000136/Home?utm_source=Simon&utm_medium=link&utm_campaign=149">Travelex now</a>.
Indoor Device Charging Stations
You can charge your phone while you are shopping. Conveniently located Device Charging Stations allow visitors to charge their phones, tablets, and other communication devices while enjoying the mall. The Charging Station features comfortable seating - and is the perfect spot to rest and recharge! Find multiple charging stations in the soft seating areas throughout the main concourse.
Give the gift of shopping with a Simon Giftcard, available at Simon Guest Services® in denominations ranging from $20 to $500. There are no fees after purchase and the funds do not expire. The Simon Giftcard can be used anywhere Visa or American Express are accepted. See cardholder agreement for complete terms and conditions.
All entrances to Great Lakes Mall are wheelchair accessible.
Baby Changing Station
Baby changing stations are located in our restrooms in the Food Court, as well as in the private Family restrooms next to the men's and women's restrooms in the Food Court. For your convenience, a changing station is also located within the Cleveland Clinic Children's Play Area across from Finish Line in the Main Concourse.
Children's Play Area
Take a shopping break with the kids in the Cleveland Clinic Children's Play Area, located in the Main Concourse in between Gymboree and The Finish Line. It's the perfect place to rest and relax while the children climb on one-of-a-kind soft sculptures or play "house" in the Kidgits Klubhouse. Please...food and drink are not allowed in the play area. The Simon Kidgits Club and Play Area are locally sponsored by Cleveland Clinic Children's.
Coca-Cola Vending is available in both Dillard's concourses, near the Sears East & West mall entrances, in front of Guest Services and in the Fuji Japan Steakhouse concourse. Prices range from $1.50-$2.25.
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iPhone® & Android™ App
The Simon Malls Mobile App can help you find your favorite stores, dining and entertainment options at the Simon Mall nearest you. You'll also be able to check out the latest deals and events available at your favorite mall right from your phone. And there are many more features designed to enhance your shopping experience including mall maps & gift card balance check. Download the free app from the App Store℠ for iOS powered devices or from Google Play™ for Android powered devices today. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.
Lost and Found
For lost and found information, please call 440-255-6900 or visit Simon Guest Services during mall hours. For after hours inquiries, please call the Security Hotline at (440) 255-9016.
Doors open at 9:00am, Monday - Sunday, for mall walking. The mall walking program is sponsored by Cleveland Clinic. The sponsorship provides mile marker signs throughout the concourses to help walkers track their distance and healthy walking tips to reinforce fitness goals. The Cleveland Clinic health system also offers each registered mall walker a promotional gift and contribute to our monthly mall walking program newsletter with beneficial health news and information. Pick up your copy of the mall walker newsletter and register in the mall walking program at the Guest Services booth, located in the Macy's concourse. The length of one full lap, which includes every side concourse, of the mall is one mile.
Handicapped parking spaces are available outside most department store and all mall entrances.
Simon Kidgits Club
What's the COOLEST club around...it's the Simon Kidgits Club! Kidgits is a club primarily for children ages 3 to 10. Kidgits members are invited to attend exclusive members-only events where there's not only fun and games, but also important lessons on things like health and safety. Each new Kidgits member receives a Kidgits Membership Card with their name on it and a Kidgits T-shirt. They also receive birthday cards, gifts, spin-wheel prizes, newsletters, shopping discounts for mom and dad and so much more. Please stop by Guest Services for more information on this fabulous social club for children. It's only $5 to join! <p>The Simon Kidgits Club is sponsored by Cleveland Clinic Children.</p>
Soft seating is available in front of every major department store in the main concourse of the mall as well as at the top of the Dillard's South concourse.
Strollers are available in the Zales Concourse and the Sears Concourse. Price is $5, with $1 being refunded when the stroller is returned.
Ticketmaster, the world's leading live entertainment ticketing company, now has a retail location at select Simon® Malls Guest Services Booths. You can access event information and purchase tickets at Guest Services to a wide range of venues and entertainment options including sporting events, museums, theaters, performing arts and family shows. Did you purchase tickets from Ticketmaster online? You can conveniently pick them up at our mall. Stop by Simon Guest Services for all of your Ticketmaster ticketing needs.
Wheelchairs are available at Simon Guest Services located in the main concourse near Macy*s. All that is required is a photo ID, which will be returned to you when the wheelchair is returned to Guest Services.
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