CVS Caremark is committed to providing greater access, convenience and choice to customers and is helping patients improve their health and lower their overall health care costs. We have launched new and innovative programs, such as those promoting medication adherence, which have made significant positive contributions to the quality of health care. We have focused on the needs of individual customers and patients, employers and health plan sponsors and applied our integrated approach to pharmacy care to improve our interactions with them. We are also expanding access to affordable health care through our retail clinics and community-based outreach. Ensuring quality and safety of prescription medications and other products is a key priority, and we continually seek feedback to enhance the customer experience, open new channels of communication (such as through social media), and provide them more value.
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