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I. PURPOSE OF POSITION
Responsible for maintaining outstanding customer service as per Company standards, generating sales, merchandising, and safeguarding company assets.
II. DUTIES AND RESPONSIBILITIES
? Ensure that each customer receives outstanding service by providing a friendly environment. This includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
? Maintain an awareness of all promotions and advertisements.
? Assist in floor moves, merchandising, display maintenance, and housekeeping
? Assist in processing and replenishing merchandise and monitoring floor stock.
? Aid customers in locating merchandise.
? Communicate customer requests to management.
? Assist in completing price changes within the department.
? Operate a computerized point of sale cash register and inventory management system: including the accurate entering of sales information: receiving payment for products: processing credit card transactions; making correct change; processing refunds, exchanges and voids; and issuing gift certificates and credit slips.
? Reconcile daily sales and prepare deposits and end of day reports for management.
? Actively engage customers in conversation and actively assist in the understanding, demonstration, description and selection of merchandise.
? Utilize a working knowledge of all retail merchandise including price, any special product considerations, stock location in store and in the back stockroom.
? Accurately perform all merchandise receipt processing, including processing in the POS system; merchandise inspection, tagging, stocking and display. Communicate all damages and wrong shipments to store management.
? Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed. Dust and clean shelves regularly, fold t-shirts and arrange merchandise to maintain the highest level of visual presentation.
Answer all incoming calls with a professional greeting
? Accurately execute any merchandise returns as directed
? Actively execute the daily goals and priorities assigned by Store Manager.
? Maintain stockroom merchandise organization and cleanliness.
? Any other tasks as assigned by any manager.
III. POSITION DIMENSIONS
Scope, Complexity and Autonomy ? Must be cross-trained as a cashier and a sales associate Decision-Making Authority and Judgment
? Must receive direction from manager Supervision Received
? Store Manager
? Assistant Manager
? Key Holder Supervision Exercised (Include number of employees supervised)
? None Principal Relationships/Key Contacts
? Key Holder
? Sales Associates
? Stock Associates
IV. POSITION SPECIFICATIONS
Education and Certifications ? High School Diploma
? Must be over 18 years of age Experience and Skills
? Minimum of 6 months of retail sales experience
? Ability to communicate with associates and customers
? Ability to read, count, and write to accurately complete all documentation
? Ability to operate all equipment necessary to perform the job, including but not limited to standing, stooping, lifting 11 kilograms and climbing a ladder
Lift and or move up to approximately 30 lbs. occasionally
Bending/stooping/kneeling required occasionally
Routine standing for an entire shift.
How To Appply: www.truereligionbrandjeans.com/careers
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