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Stride Rite - Assistant Manager
Job Function: The primary duty of an assistant manager is to manage the store when the store manager is not present to coach and supervise sales associates.
Services customers by using selling skills and by ringing purchases (and returns) on the terminal.
Provides customer services by:
* Approaching customers
* Asking questions to determine customer need
* Selecting appropriate merchandise
* Measuring feet
* Ensuring proper fit
* Selling features/benefits; sharing product knowledge
* Handing objections (if appropriate)
* Building the sale (ASP's and accessories)
* Closing the sale
* Using general customer service skills (ex. Smiling, thanking the customer etc.)
* Handling customer complaints
* Handling special fitting requests
* Fills special orders
Completes POS transactions by:
* Handling cash payments
* Handling checks
* Handling credit cards
* Handling split sales
* Handling returns and/or exchanges
* Completing voids
* Updating customer records
Assists the store manager in maintaining the general appearance of the store; assists Store Manager in maintaining store operations.
Follows Stride Rite merchandising standards to ensure proper use of fixtures, proper arrangements of stock, signage of store and to ensure timely and proper presentations of promotions.
Follows housekeeping requirements to ensure store cleanliness.
Directs and/ or completes daily activities of store on a timely basis, for example: store opening/ closing, paperwork (daily audit, cash report, deposits, Mellon Bank calls, payroll time reports and stock summary reports).
Trains and supervises Sales Associates:
Trains and/ or reinforces the following:
* Customer service selling skills
* Selling skills
* Terminal skills
* Paperwork procedures
* Merchandising techniques
* Housekeeping standards
Ability to lift or move goods weighing up to 40 pounds a distance of several feet. Ability to lift merchandise in and out of stockroom.
Sufficient manual dexterity to operate all registers and equipment, package customer purchases and restock shelves with new merchandise.
Delegates work and assignments and follow-up.
Manages the store in the absence of Store Manager.
Completes other duties as assigned by Store Manager and District Manager; maintains communication with Store Manager and District Manager.
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